Baljinder ( Reet) Singh

* Resident care: Ensuring resident care needs aligning with their care plans and staff are delivering the best quality care that they deserve.

*Roster: Overseeing roster for 180+staff members to ensure it is aligning with care minute requirement.

*Asset and site Management: Overseeing and monitoring ongoing reactive and preventative maintenance requirement for the site and required works are carried out in cooperation with Operation Manager and with support from property team.

* Continue Improvement and planning

*Financial Management: Ensuring cost effective performance as well as maintaining and monitoring occupancy rate

* Legislative compliance and continuous improvement : Ensuring clinical polices/guidelines are in place within the facility as well as ensuring compliance with Aged Care Act and addressing all non clinical compliance assisting and formulate and implement an action plan.

* People and Performance management: Ensuring communication of individual and team goal through staff appraisal or other formal or informal meetings and discussion as well as ensuring staff are appropriately qualified,managed,developed and supported to meet their and achieve contemporary best practice in the area of expertise. providing leadership by encouraging consultation, collaboration and communication, coaching and mentoring as well as ensuring staff development through learning and development activity in addition to mandatory training.

* Development and maintaining of safe and secure environment: ensuring compliance with all workplace health and safety instructions and promoting education and workplace performance that support safe workplace workplace practices and when necessary timely incident investigations and correct follow-up.

• Roster management; Managing roster for 180+staff members to align with care minutes and operations needs as well as organizing ongoing recruitment to ensure nil gap on base roster/workload planner.
• liaising with quality and compliance team for SIRS and Outbreak management instructions.

Resident care: Ensuring resident care needs aligning with their care plans and staff are delivering the best quality care that they deserve.

*Asset and site Management: Overseeing and monitoring ongoing reactive and preventative maintenance requirement for the site and required works are carried out in cooperation with Operation Manager and with support from property team.

* Continue Improvement and planning*Financial Management: Ensuring cost effective performance as well as maintaining and monitoring occupancy rate.

* Legislative compliance and continuous improvement : Ensuring clinical polices/guidelines are in place within the facility as well as ensuring compliance with Aged Care Act and addressing all non clinical compliance assisting and formulate and implement an action plan.

* People and Performance management: Ensuring communication of individual and team goal through staff appraisal or other formal or informal meetings and discussion as well as ensuring staff are appropriately qualified,managed,developed and supported to meet their and achieve contemporary best practice in the area of expertise. providing leadership by encouraging consultation, collaboration and communication, coaching and mentoring as well as ensuring staff development through learning and development activity in addition to mandatory training.

* Development and maintaining of safe and secure environment: ensuring compliance with all workplace health and safety instructions and promoting education and workplace performance that support safe workplace workplace practices and when necessary timely incident investigations and correct follow-up.

• Staff Administration: Overseeing care home roster, utilizing the principle of relationship based roster as well as Assisting admin team with onboarding and off boarding staff members.
• Managing staff compliance i.e compulsory and ad-hoc training.
• Support admin team in day to day operations as well as supporting Resident Manager as requested /required.

• Coordinated transportation services for medical appointments.
• Performed administrative duties such as filing paperwork, answering phones, scheduling appointments and ordering supplies.
• Sorted incoming mail for distribution to appropriate personnel.
• Managed calendars to ensure efficient use of time; scheduled appointments as needed.
• Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
• Ensured compliance with all organizational policies and procedures relating to administrative operations.
• Developed and implemented administrative procedures to improve operational efficiency.