Baljit Kaur

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintained confidentiality of information regarding clients and company.
• Worked flexible hours across night, weekend, and holiday shifts.

• With two years of experience in management and balanced schedules to provide optimal rest, play and educational activities as well as worked in team and solved issues.
• Supervised free play and other activities to keep children safe.
• Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
• Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
• Boosted children''s cognitive development with age-appropriate educational games and activities.
• Maintained daily records of children's individual activities, behaviors, meals, and naps.

• Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Actively listened to customer needs, recommending appropriate products or services when necessary.
• Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
• Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
• Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Operated various types of payment systems including credit card machines, cash registers, and mobile payment devices proficiently.

• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Reduced downtime for employees by quickly troubleshooting hardware and software problems.
• Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
• Conducted thorough testing on newly-implemented software solutions before deployment to guarantee optimal functionality.
• Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
• Supported company-wide initiatives through consistent application of best practices in IT service delivery.
• Solved technical problems on-site, including troubleshooting.

• Created and resolved tickets through Spiceworks.

• Analysed technical problems and generated tickets for escalation to relevant team

• Used Microsoft office to create, update and maintain data and records.