BALKHUU MUNKHBAATAR
Rhodes,Australia
Summary
Bachelor of Social Work student with more than eight years of experience in hospitality, including supervision, staff training, customer service and administrative responsibilities. Experienced in communicating with people from diverse backgrounds, working collaboratively, managing competing responsibilities and maintaining professional standards in busy environments. Reliable, respectful and willing to learn, with a strong interest in developing practical social work skills through supervised field education. Previous volunteer experience with The Hunger Project has also provided exposure to community-focused work.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Supervisor & Trainer
The Tank Stream Hotel Sydney
08.2018 - 04.2024
- Trained new staff and provided guidance on procedures, expectations, and quality standards.
- Supervised and supported team members to maintain workplace and service standards.
- Managed multiple responsibilities and changing priorities while maintaining attention to detail.
- Identified issues and communicated concerns appropriately to relevant staff.
- Communicated with colleagues from diverse cultural and professional backgrounds in a busy workplace.
Waitress
Goguryo Korean BBQ Restaurant
08.2020 - 03.2021
- Communicated with customers and managed orders to ensure timely service and customer satisfaction.
- Coordinated multiple tasks in a fast-paced environment while delivering consistent, professional service.
Coordinator, Trainer, Room Attendant
The Grace Hotel Sydney
11.2015 - 08.2018
- Coordinated room allocations and responded to phone calls and requests to ensure optimal guest satisfaction.
- Trained new staff to uphold workplace standards, enhancing team integration and performance.
- Maintained accurate records and communicated essential information to team members, fostering effective collaboration.
Coordinator & Assistant Manager
JET School of English, Mongolia
09.2013 - 03.2015
- Coordinated daily activities and maintained records to streamline administrative processes.
- Facilitated communication among staff to support efficient organisation of daily operations.
Education
Bachelor of Social Work -
Sydney Metropolitan Institute of Technology
08-2026
Diploma of Business - Advanced Diploma of Digital Marketing
ACBI College Australia
10-2022
Diploma of Program Management -
SELC College Australia
08-2020
Certificate IV, Diploma, and Advanced Diploma - Marketing Management
Kent Institute Australia
05-2019
Academic English -
AICE College Australia
02-2016
Bachelor of Arts - Linguistics
National University of Mongolia
06-2013
Skills
- Leadership and staff training
- Teamwork and collaboration
- Time management and organization
- Attention to detail
- Problem-solving
- Reliability and professional conduct
- Adaptability and willingness to learn
- Communication and interpersonal skills
- Active listening and respectful communication
- Working with people from diverse backgrounds
Volunteer Experience
The Hunger Project, Volunteer, 08/01/15, 10/31/15, Supported community-focused activities and assisted with volunteer tasks as required., Worked collaboratively with other volunteers and contributed to the organisation’s activities.
Languages
- Mongolian, Native
- English, Professional working proficiency
- Korean, Basic conversational
Certification
- Police check
- Working with children check
Timeline
Waitress
Goguryo Korean BBQ Restaurant
08.2020 - 03.2021
Supervisor & Trainer
The Tank Stream Hotel Sydney
08.2018 - 04.2024
Coordinator, Trainer, Room Attendant
The Grace Hotel Sydney
11.2015 - 08.2018
Coordinator & Assistant Manager
JET School of English, Mongolia
09.2013 - 03.2015
Bachelor of Social Work -
Sydney Metropolitan Institute of Technology
Diploma of Business - Advanced Diploma of Digital Marketing
ACBI College Australia
Diploma of Program Management -
SELC College Australia
Certificate IV, Diploma, and Advanced Diploma - Marketing Management
Kent Institute Australia
Academic English -
AICE College Australia
Bachelor of Arts - Linguistics
National University of Mongolia