Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Balmeet Kaur
Enoggera ,Queensland
Summary
Overview
11
years of professional experience
Work History
Myer
Customer Service Representative
04.2019 - 03.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Implemented and developed customer service training processes.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Dominos's Pizza
Store Assistant and Delivery Driver
10.2018 - 04.2019
Job overview
- Greeted customers entering store and offered assistance with requirements.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Wrapped, boxed and weighed bakery department products.
Shiva Indian Grocery Store
Customer Service Assistant
09.2016 - 09.2018
Job overview
- Maintained clean and organized work environment to maintain customer safety.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Woodtech Kitchens
Interior Designer Supervisor
06.2012 - 11.2014
Job overview
- Determined personalized needs, tastes and design preferences through thorough client consultations.
- Illustrated visual concepts during client presentations through detailed plans and sketches.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Developed space planning concepts, color palette selections, and textile presentations.
- Specified appropriate products and materials to meet project objectives and design scheme.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
Education
Holmes Institute Sydney, NSW
Masters Of Business Administration from Business Administration
05.2022
University Overview
Holmes Institute Syndey Sydney, NSW
from Masters in Accounting
10.2021
University Overview
Government Polytechnic For Women Sector 10 Chandigarh India
Diploma In Interior Design And Decoration from Interior Design
07.2012
University Overview
University of NewcastleNewcastle, NSW
Graduate Diploma from Professional Accounting
05.2017
University Overview
Skills
- Customer Relations
- Order Fulfillment
- Sales Expertise
- Stocking and Replenishing
- Microsoft PowerPoint
- Credit Card Payment Processing
- Microsoft Word
- Business Development Understanding
- Microsoft Excel
- Retail Sales Customer Service
- Active Listening
- Conflict Resolution
- Customer Relationship Management
- Multi-Line Telephone Operation
- Critical Thinking
- Product Organization
- Closing Sales
- Stockroom Procedures
- Quality Control
- Stock Management
- Product Promotion
- Administrative Support
- Refund Processing
- Customer Service
- Problem-Solving Ability
- Money Handling Abilities
- Brand Representation
- Conflict Mediation
- Warehousing Functions
- Quality Assurance Controls
- Team Development
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Filing
- Coordination
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Myer
04.2019 - 03.2023
Store Assistant and Delivery Driver
Dominos's Pizza
10.2018 - 04.2019
Customer Service Assistant
Shiva Indian Grocery Store
09.2016 - 09.2018
Interior Designer Supervisor
Woodtech Kitchens
06.2012 - 11.2014
Holmes Institute
Masters Of Business Administration from Business Administration
Holmes Institute Syndey
from Masters in Accounting
Government Polytechnic For Women
Diploma In Interior Design And Decoration from Interior Design
University of Newcastle
Graduate Diploma from Professional Accounting
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