Balqis Ariffin

· Provided individual counselling and advocacy for clients, including those impacted by family and domestic violence, using strength-based and trauma-informed approaches to foster empowerment and resilience.

· Assisted in facilitating psychoeducational programs focused on stress management, communication, and emotional regulation, equipping clients with practical tools for self-development.

· Led the coordination of an agency visit for 17 social work students, highlighting Luma’s self-care initiatives and therapeutic programs, fostering awareness of best practices.

· Applied Bindi Bennett’s cultural safety tool to critically reflect on and enhance cultural competency, particularly in supporting Aboriginal and Torres Strait Islander women.

· Engaged in reflective supervision, addressing ethical challenges such as confidentiality, consent, and professional boundaries, improving decision-making and client service delivery.

· Conducted client intake assessments, documenting essential client information and maintaining comprehensive case notes, while incorporating self-care strategies to manage burnout effectively.

· Built effective person-centred relationships to achieve wellbeing outcomes in collaboration with students, families, schools, communities, other professionals, and stakeholders.

· Applied high-level conceptual and analytical skills in assessing the factors impacting on the student experience and wellbeing in the school context.

· Provided appropriate, timely, and protective intervention practices to achieve positive and sustainable wellbeing outcomes for individual students, families, and significant others.

· Contributed to the development and implementation of system and school-based strategies aimed at identifying and supporting the social, emotional, and educational needs of students.

· Approached practice in schools based on professional knowledge guided by ongoing reflection in action and critical analysis (including having one-on-one support sessions with students).

· Supported strategic initiatives that build the capability and capacity of school workforces to support student learning, engagement, and wellbeing.

· Engaged positively with each customer, providing professional and polite support for sales and service needs.

· Restocked and organised shelves during slow periods to maintain store appearance.

· Engaged with customers and recommended products based on needs and requests.

· Counted cash, made change, and stored coupons to keep organised and balanced cash register withdrawal.

· Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.

· Calculated pricing, applied discounts, and collected payments to process transactions.

· Developed a strategic vision to drive mission, goals, revenue, and growth.

· Built strong internal and external networks to achieve business objectives.

· Cultivated rapport and trust with clients to enhance credibility.

· Successfully collaborated with the state government to deliver a “Unity and Diversity martial Arts Showcase” with 2,000 participants, managed a tree planting event involving 1,000 trees, and organised a major rock band concert in Kuching, Sarawak, Malaysia (02/2018).

· Oversaw Malaysian participants at the World Martial Arts Masterships Championship in Cheongju and Sokcho, South Korea (10/2019).

· Designed an international standard traditional archery championship in partnership with the World Traditional Archery Organisation in South Korea (11/2019).

· Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

· Maintained accuracy while handling payments, giving change, and printing receipts for customers.

· Presented food and beverages to guests at tables.

· Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.

· Stayed attentive to server availability and table turnover to quickly seat guests.

· Helped restaurant staff set up small and large events to coordinate smooth execution.