Balraj Kaur
NORTH PARRAMATTA
Summary
Dedicated accounting professional with history of meeting company goals utilizing consistent and organized practices in Desktop support related to servers, excel, xero, Office 365, and basic accounting skills. With skill and qualities on hand and a history of working in customer service, I'm skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
Work History
Retail Store Manager
Casual Employment
12.2024 - Current
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized store displays and appearance via strategic merchandising.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
Manager
Fairfield East Subway
03.2021 - 12.2024
- Direct staff to ensure that food safety, product preparation and cleanliness standards are maintained
- Maintain standards of restaurant safety and security
- Recruits staff and overseas training program
- Responsible for inventory and money control system- Every week doing inventory
- Responsible for local marketing initiatives- meeting prospective guests to promote sales
- Maintaining business records
- Entering and ordering delivery stuff
- Making roaster and leading 6 people.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
Senior Sandwich Artist
Vijay Macha
10.2019 - 02.2021
- Developed strong rapport with regular customers through engaging conversations while providing personalized service based on their preferences.
- Enhanced customer satisfaction by efficiently preparing high-quality sandwiches and consistently maintaining clean work environment.
- Contributed to positive team atmosphere by collaborating with colleagues to complete tasks efficiently during peak hours.
- Increased sales through upselling techniques and suggesting popular menu items to customers.
- Collaborated with team members during busy periods to maintain efficient workflow, ensuring minimal wait times for customers.
As a Barista and Customer Service
Sayed Mohsin
09.2017 - 04.2019
- Maintained clean and organized workspace for optimal productivity and safety.
- Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Streamlined order processing through accurate cash handling and efficient use of point-of-sale system.
- Showcased versatility by assisting in other areas of café as needed, including food preparation or table service when required.
As a Chef and Kitchen Hand
Sam Sakalaki
04.2014 - 12.2016
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Placed orders to restock items before supplies ran out.
- Developed close relationships with suppliers to source best ingredients.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Education
Professional Year -
Performance Education
Level 6/11 York St, Sydney NSW 200009.2024
Graduate Diploma - Diploma of Civil Construction Design
Imperial Institute of Sydney Parramatta
Suite 302, Level 3/20 Macquarie St, Parramatta NSW02.2024
Bachelor of Accounting - Bachelor of Accounting
Kaplan Business School Sydney
Level 1/55 Elizabeth St, Sydney NSW 200006.2022
Skills
- Excel- Basic knowledge of excel (As using to make roaster)
- Word- Moderate knowledge of word
- Xero- As used to make an assessment during studies
- Basic Accounting skills- Inventories, ordering and entering deliveries
- Staff Training and Development
- Sales Techniques
- Staff Management
- Multitasking Abilities
- Problem-Solving
- Shift Scheduling
- Time Management
Timeline
Retail Store Manager
Casual Employment
12.2024 - Current
Manager
Fairfield East Subway
03.2021 - 12.2024
Senior Sandwich Artist
Vijay Macha
10.2019 - 02.2021
As a Barista and Customer Service
Sayed Mohsin
09.2017 - 04.2019
As a Chef and Kitchen Hand
Sam Sakalaki
04.2014 - 12.2016
Professional Year -
Performance Education
Graduate Diploma - Diploma of Civil Construction Design
Imperial Institute of Sydney Parramatta
Bachelor of Accounting - Bachelor of Accounting
Kaplan Business School Sydney
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