Summary
Overview
Work History
Education
Skills
hobbies
References
Timeline
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Balsam Abdurreda

Summary

Agile and adaptable staff leader and sale consultant with 6+ years of customer service experience looking to leverage my administration skills and knowledge. Possess extensive expertise in MS programs and managing database. I have worked in numerous roles involving administration roles and pride myself to professional customer service skills.

Overview

6
6
years of professional experience

Work History

Beauty Advisor

David Jones
01.2022 - 01.2023
  • Portraying a professional and sophisticated image of personal grooming and etiquette
  • Maintained an organized and visually appealing product display
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Kept up-to-date with industry trends
  • Maintained counter and display areas for cleanliness and organization.
  • Maintained safe, clean and sanitized work environment


consultant

Optus
01.2018 - 01.2021


  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Liaised with customers, management, and sales team to better understand customer needs
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Integrated technology and business operations to identify targeted solutions to customer issues.

Assistant Manager

Perth Lush Events
03.2021 - 09.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records
  • Nurtured and built relationships with vendors, venues and industry contacts
  • Streamlined event planning processes by implementing efficient project management strategies.

Ambassador

Luxottica
01.2019 - 01.2022


  • Generated leads for future business opportunities by collecting customer contact information during promotional events.
  • Communicated product information with confidence and educated consumers about company.
  • Developed lasting connections with industry professionals through networking at conferences and workshops
  • Maintained detailed records of promotional activities, results achieved, and areas for improvement

Education

Business

Beauty Academy
Perth
02.2021

Health Science -

Curtin College
02.2019

Certificate II Technology -

Dianella Secondary College
05.2017

Skills

  • High attention to detail
  • Extensive knowledge of Microsoft word, excel, and PowerPoint
  • Team focused with desire to collaborate
  • Positive and effective communications
  • Committed to personal and professional development and growth
  • Strong Adaptability skills
  • Committed to providing exceptional customer service
  • Strong organisational and planning skills
  • Ability to multitask in fast-paced environment
  • Money Handling
  • Product and service knowledge

hobbies

Volunteering

Reading

Fitness and sport

Traveling

Gardening

Learning new languages

References

  • Tina, Supervisor, 0432033925
  • Tish Montgomery, 0452272328
  • Sharon Saunder, 0430379147

Timeline

Beauty Advisor

David Jones
01.2022 - 01.2023

Assistant Manager

Perth Lush Events
03.2021 - 09.2023

Ambassador

Luxottica
01.2019 - 01.2022

consultant

Optus
01.2018 - 01.2021

Business

Beauty Academy

Health Science -

Curtin College

Certificate II Technology -

Dianella Secondary College

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Balsam Abdurreda