Baltej Sandhu
Uit 216, 343 Arrowstone Drive ,Kamploops
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Administrative Office Manager
Dr Mangat's City Veterinary Hospital
Ludhiana, Punjab
07.2009 - Current
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Groomed and bathed animals to maintain hygiene and appearance.
- Collected patient biopsies and blood samples for laboratory analysis.
- Restrained animals for examination and treatment.
- Assisted in examination and treatment of animals in veterinary clinic.
- Followed safety protocols for handling animals.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Educated clients on post-surgical care and nutrition.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Customer Service Representative
Reliance Communications
01.2008 - 01.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Class 12th - Science Education
PSEB
Govt Senior Sec School, Bhalaipur Dogran03.2006
Class 11th - Academic Year in America
Troy High School
Texas03.2005
Class 10th -
CBSCE
Sainik School Kapurthala03.2004
Skills
- Technical Support
- Warehousing Functions
- Documentation
- Product Organization
- Administrative Support
- Staff Training
- Brand Representation
- Invoice Preparation and Processing
- Sales Expertise
- Reading Comprehension
- Retail Sales Customer Service
- Receiving Support
- Computer Proficiency
- System Implementation
- Transportation Solution Development
- Coordination
- Document Control
- Medical Terminology Knowledge
- Customer Retention Strategies
- Customer Relationship Management
- Managing Multiple Tasks
- Records Preparation
- Office Equipment Proficiency
- Refund Processing
- Conflict Resolution
- Customer Account Management
- Policy and Procedure Adherence
Accomplishments
- Supervised team of 43 staff members.
- Achieved 'Save Horses movement' to reduce major fall in population of donkeys, mules, horses and ponies by completing community education program with accuracy and efficiency.
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Native or Bilingual
Gujarati
Limited Working
Timeline
Administrative Office Manager
Dr Mangat's City Veterinary Hospital
07.2009 - Current
Customer Service Representative
Reliance Communications
01.2008 - 01.2009
Class 12th - Science Education
PSEB
Class 11th - Academic Year in America
Troy High School
Class 10th -
CBSCE
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