Balwinder kaur
Rapid Creek,NT
Summary
Accomplished Test Analyst with 8+ years delivering quality assurance for telecommunications, retail, and enterprise systems. Expert in integration testing, ERP system integrations, telephony/VoIP testing, web accessibility (WCAG 2.1), test automation frameworks, and analyzing business requirements to develop comprehensive test strategies. Proven track record reducing regression testing time by 40% through strategic automation while maintaining 95% defect detection rate before production releases.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior QA Analyst
Readymode
Sydney, NSW
05.2022 - Current
- Tested VoIP and telephony systems including call flow routing, menu navigation, and voice prompts for systems handling 10,000+ concurrent calls
- Analyzed business requirements and solution designs for telecommunications platform, identifying critical gaps early in development cycle, reducing post-production defects by 35%
- Collaborated with subject matter experts, business units, project managers, and external vendors to define and execute robust integration testing strategies
- Identified gaps in requirements during review phase, preventing 20+ potential production issues and saving significant rework costs
- Developed and executed comprehensive test plans covering functional, non-functional, and WCAG 2.1 accessibility testing for web applications serving 15+ enterprise clients
- Performed data migration validation testing, ensuring 100% data integrity during system upgrades and platform migrations
- Validated integration between telephony systems and CRM databases, ensuring real-time data synchronization across multiple enterprise systems
- Tested ERP system integrations with CRM platform, validating data flow between financial, inventory, and customer management modules
- Conducted API testing using Postman and SoapUI for REST and SOAP services, validating integration points between microservices
- Supported UAT sessions with business users, ensuring 100% acceptance criteria met before production releases
- Built and maintained automated test framework using Selenium and Cypress, reducing regression testing time from 3 days to 1 day
- Managed Linux deployments and AWS infrastructure configurations, ensuring stable test environments across multiple release cycles
- Created AWS Redshift reports and validated data integrity through SQL queries, identifying data discrepancies that saved $50K in potential client billing errors
- Performed large volume data validation testing for AWS Redshift reports processing millions of records
- Led system integration and performance testing for VoIP systems handling 10,000+ concurrent calls using JMeter and in-house tools
- Performed end-to-end testing of call routing, DID management, and telephony features including queue management and IVR-like menu systems
- Established test documentation repository adopted by 3 development teams, improving knowledge sharing and reducing onboarding time by 50%
- Collaborated with cross-functional teams in both Agile and traditional environments, providing regular test progress reports to stakeholders
- Troubleshot complex system behaviors and integration issues, working closely with development teams to resolve critical production incidents
Software Development Engineer in Test (Contract)
PNI Digital Media
Vancouver, BC
05.2021 - 04.2022
- Automated 200+ test cases using Selenium WebDriver with C# and SpecFlow, achieving 80% test automation coverage
- Tested end-to-end ERP system functionality including payment processing, shopping cart, user management, asset management for product catalogs, and inventory management modules
- Validated financial systems and payment processing for retail e-commerce websites, ensuring PCI compliance and zero payment failures
- Performed integration testing between e-commerce platform and payment gateways, order management systems, and inventory systems
- Validated ERP integration across payment gateway, shopping cart, user management, asset management, and inventory modules ensuring seamless data flow and transaction integrity
- Performed load testing with JMeter for Black Friday traffic scenarios (10x normal load), ensuring zero downtime during peak sales period
- Conducted cross-browser compatibility testing across Chrome, Firefox, Safari, and Edge, resolving 50+ UI inconsistencies
- Collaborated with product owners and business analysts to understand requirements and created comprehensive test documentation used by team of 8 QA engineers
- Successfully handled critical night releases with 99.9% success rate through thorough regression testing and deployment validation
- Implemented API testing using Postman, identifying and resolving 30+ integration issues before production release
- Validated data synchronization across multiple databases and systems during integration testing cycles
QA Automation Tester (Contract)
Global Ship Solutions, Inc.
Vancouver, BC
03.2020 - 04.2021
- Built BDD automation framework from scratch using Selenium WebDriver, Java, and Cucumber with Page Object Model, improving test maintainability by 60%
- Solved complex integration issues between multiple system modules in digital ecosystem, reducing critical defects by 45%
- Performed system integration testing across HR, payroll, and benefits modules, ensuring seamless data flow
- Validated ERP integrations between HRM platform and financial systems, ensuring accurate payroll and benefits data synchronization
- Integrated automated test suites into Jenkins CI/CD pipeline, enabling continuous testing and reducing deployment time by 40%
- Analyzed business requirements and created 150+ test cases using Gherkin language, ensuring clear communication with non-technical stakeholders
- Collaborated with development team to resolve 100+ defects, achieving 95% defect closure rate within sprint cycles
- Demonstrated problem-solving abilities by identifying root causes of complex integration issues in HR module workflows
- Executed end-to-end testing scenarios covering complete business processes from employee onboarding to payroll processing
Software Quality Assurance Engineer
Tri Infotech
Hoshiarpur, India
11.2014 - 05.2016
- Tested healthcare applications ensuring compliance with data privacy requirements and system reliability for 24/7 operations
- Conducted integration testing between patient records systems, billing systems, and external pharmacy/laboratory systems
- Worked with government healthcare compliance requirements and external technical partners to ensure regulatory adherence
- Developed test plans and executed test cases for patient records system processing 50,000+ daily transactions
- Performed volume and performance testing validating system scalability for 200% user growth projection
- Validated data migration from legacy systems to new healthcare platform, ensuring zero data loss
- Coordinated testing efforts across distributed teams in 3 time zones, ensuring seamless test execution
- Tracked and reported test metrics to senior management, providing data-driven insights for go/no-go decisions
- Managed concurrent testing for multiple projects while maintaining 100% on-time delivery record
Java Trainer
Pannu Polytechnic College
India
06.2012 - 10.2014
- Delivered Java programming training to 100+ students with 90% achieving industry certifications
- Developed practical curriculum combining theoretical concepts with hands-on coding exercises
Education
Master of Business Administration -
University Canada West
Vancouver, BC01.2020
Bachelor of Computer Science Engineering -
Punjab Technical University
Punjab, India01.2012
Skills
- Functional Testing
- Non-functional Testing
- SIT
- UAT
- Performance Testing
- Web Accessibility (WCAG 21)
- Cross-browser Testing
- System Integration Testing
- API Testing
- Database Testing
- Mobile Testing
- IVR/Telephony Testing
- Data Migration Testing
- End-to-End Integration Testing
- ETL Testing
- ERP Integration Testing
- Selenium WebDriver
- Selenium Grid
- Cypress
- Cucumber (BDD)
- SpecFlow
- TestNG
- JMeter
- Java
- C#
- JavaScript
- SQL
- JIRA
- HP ALM
- TestRail
- Zephyr Squad
- Postman
- SoapUI
- Git
- Jenkins
- Azure DevOps
- AWS
- Maven
- Confluence
- Enterprise integration platforms
- Middleware technologies
- ERP system integrations
- CRM platforms
- Enterprise application testing
- SQL Server
- AWS Redshift
- MySQL
- Linux
- Windows Server
- Ubuntu
- Agile/Scrum
- Waterfall
- BDD
- TDD
- Page Object Model
Certification
- ISTQB Certified Tester (in progress)
- Continuous learning in web accessibility standards and automation frameworks
- Regular participation in QA community forums and testing conferences
- Ongoing professional development in integration platforms and middleware technologies
Timeline
Senior QA Analyst
Readymode
05.2022 - Current
Software Development Engineer in Test (Contract)
PNI Digital Media
05.2021 - 04.2022
QA Automation Tester (Contract)
Global Ship Solutions, Inc.
03.2020 - 04.2021
Software Quality Assurance Engineer
Tri Infotech
11.2014 - 05.2016
Java Trainer
Pannu Polytechnic College
06.2012 - 10.2014
Master of Business Administration -
University Canada West
Bachelor of Computer Science Engineering -
Punjab Technical University