Bambi Bittner
Burwood,VIC
Summary
Proven leader in credit control and customer relations, adept at reducing debtor days and enhancing cash flow, as demonstrated at Bupa Aged Care. Skilled in SAP and effective communication, I excel in implementing procedures that improve efficiency and foster strong customer relationships. Achieved significant improvements in collections efficiency, underpinned by a comprehensive understanding of credit policies and risk assessment.
Overview
18
18
years of professional experience
Work History
Senior Credit Controller
Bupa Aged Care
08.2022 - Current
- Successfully reduced debtor days through implementation of strict payment deadlines, clear communication with customers, and persistent follow-up on past due accounts
- Maintained strong customer relationships while ensuring prompt payment, addressing disputes, and resolving discrepancies in a professional manner
- Strengthened internal controls by identifying inefficiencies in existing procedures and recommending improvements to support sustainable growth.
- Improved credit control processes by implementing effective collection strategies and collaborating with sales teams
- Collaborated closely with other departments – such as Sales or Customer Service – to resolve billing issues promptly and prevent future occurrences
- Managed litigation cases involving delinquent accounts by liaising with legal counsel and providing necessary documentation for court proceedings
Customer Experience Team Leader
Banxa
01.2022 - 07.2022
- Mentored new hires, providing guidance to ensure their successful integration into the team
- Trained and supervised team of customer service representatives in providing quality service to customers
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns
- Implemented quality assurance measures to maintain consistency in customer interactions and service delivery
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem
- Streamlined team processes for increased efficiency and productivity
- Conducted regular staff meetings to discuss customer service issues and potential solutions
- Collaborated with management to develop strategies aimed at improving overall team performance
- Evaluated customer service staff performance and provided constructive feedback
Collections Team Leader
Payright
01.2020 - 01.2022
- Enhanced customer satisfaction by training team members in effective communication and negotiation techniques
- Improved collections efficiency by establishing clear guidelines and expectations for team members
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Coordinated cross-departmental collaboration, fostering stronger relationships between the collections team and other business units
- Boosted team morale and productivity with regular performance reviews, feedback sessions, and recognition of accomplishments
- Promoted a positive work environment by actively addressing conflicts and providing constructive feedback as needed
- Delegated tasks to administrative support staff to organize and improve office efficiency
Credit Controller
Lawrence & Hanson
08.2017 - 12.2019
- Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines
- Reduced overdue balances and bad debt by coordinating collection efforts with customer service, sales and billing departments
- Maintained accurate records of all communications related to debtor management for audit purposes
- Supported sales teams by providing accurate credit information for new and existing customers
- Performed checks of customer creditworthiness and current situations
- Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions
Credit Controller
Callaway Golf
07.2015 - 08.2017
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management
- Minimized bad debts by conducting thorough credit assessments for new clients and regularly reviewing existing client profiles
Credit Controller
L'Oreal
03.2014 - 07.2015
- Improved cash flow by implementing efficient credit control policies and procedures
- Supported sales teams by providing accurate credit information for new and existing customers
- Strengthened interdepartmental relationships between finance, sales, operations, and logistics departments to ensure seamless client interactions throughout the order-to-cash cycle
- Reviewed processes and procedures to guide program implementation and optimize auditing
Credit Controller
Nike
08.2011 - 02.2014
- Increased collection rates through proactive account management and regular follow-ups with clients
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients
- Optimized credit approval and collection processes, improving operational efficiencies
- Played an integral role in improving the company''s cash position by successfully negotiating mutually beneficial payment terms with clients
- Projected monthly cash expenditures through efficient budgeting and detailed document reviews.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams
- Streamlined the credit control process by developing a comprehensive debtor management system
Credit Controller
Toll Priority
06.2006 - 08.2011
- Enhanced company reputation through professional communication with customers, resolving disputes, and negotiating payment plans
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management
- Followed up with delinquent accounts to obtain funds and reduce aging balances
Education
Certificate III - Business Administration
Holmesglen Institute of Tafe
Melbourne07.2000
Skills
- Collections Management
- Customer Relations
- Implementing & Improving Procedures
- Staff Training
- Credit Policies
- Risk Assessment
- Verbal and written communication
- Proficient in SAP, Ariba, Oracle, Navision, Equifax, Microsoft, PPSR, Epicor & Sugar
Timeline
Senior Credit Controller
Bupa Aged Care
08.2022 - Current
Customer Experience Team Leader
Banxa
01.2022 - 07.2022
Collections Team Leader
Payright
01.2020 - 01.2022
Credit Controller
Lawrence & Hanson
08.2017 - 12.2019
Credit Controller
Callaway Golf
07.2015 - 08.2017
Credit Controller
L'Oreal
03.2014 - 07.2015
Credit Controller
Nike
08.2011 - 02.2014
Credit Controller
Toll Priority
06.2006 - 08.2011
Certificate III - Business Administration
Holmesglen Institute of Tafe