Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
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Bandana Dhakal

Larrakeyah,NT

Summary

Dynamic professional with a proven track record in sales at Mini Mart. Excelled in enhancing customer experiences and patient care through expert sales expertise and compassionate caregiving. Skilled in stock management and problem-solving, significantly improving operational efficiency and customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Assistant

Mini Mart
02.2022 - 11.2023
  • Responded to customer inquiries, address complaints, and manage returns with professionalism, ensuring a positive and efficient shopping experience.
  • Accurately processed sales transactions and maintain a high standard of customer service, ensuring smooth and hassle-free purchases.
  • Improved sales by building strong customer relationships, offering personalized service, and proactively suggesting products to meet customer needs.
  • Assisted customers in locating products within the store and use the system to check availability across other locations, providing effective solutions.

Education

High School Diploma -

OM Samaj Shaikshik Pratisthan College
Kalanki, Kathmandu, Nepal
01-2023

Skills

  • Stock management
  • Sales expertise
  • Processing payments
  • Point of sale operation
  • Problem Solving & Conflict Resolution
  • Multitasking & Time Management
  • Market Research & Consumer Insights
  • Cash Handling & Transaction Management

Accomplishments

  • Consistently achieved 10-15% above monthly sales targets at Mini Mart by providing personalized customer service, recommending products, and promoting in-store sales events, boosting repeat business and customer loyalty.
  • Streamlined inventory management at Mini Mart, reducing stock discrepancies by 20% and ensuring timely product restocking, which minimized stockouts and ensured product availability for customers.
  • Received positive feedback for delivering excellent customer service, resolving issues efficiently, and offering helpful product recommendations, contributing to an increase in overall customer satisfaction.
  • Assisted in setting up product displays and executing promotional campaigns at Mini Mart helping increase foot traffic and sales by 10% during special promotions.
  • Improved Patient Care Experience: Provided emotional support and clear communication to patients and their families at Bhotewodar Hospital, leading to improved patient satisfaction and better overall care outcomes.

Certification

N/A

Languages

Nepali
Native or Bilingual
English
Professional Working
Hindi
Full Professional

Interests

  • Music
  • Volunteering
  • DIY and Home Improvement
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Drawing and Painting
  • Interior Design
  • Acting and Theater
  • Camping
  • Hiking
  • Yoga
  • I like trying new recipes and food trends
  • Cake Decorating

Timeline

Sales Assistant

Mini Mart
02.2022 - 11.2023

N/A

High School Diploma -

OM Samaj Shaikshik Pratisthan College
Bandana Dhakal