MANUSHA BANDI
CAVERSHAM,WA
Summary
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
Chevron T/A Caltex Mount Lawley
02.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Assisted in creation of promotional displays, attracting customer attention and boosting sales.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
Customer Service Cashier
FoodWorks Supermarkets
10.2018 - 04.2022
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Short order cooking ,Fast foods ,Sandwiches and BBQ chickens.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Assisted in creation of promotional displays, attracting customer attention and boosting sales.
- Enhanced store security by identifying and reporting suspicious activities.
Customer Service Cashier
Caltex Berrimah
09.2017 - 10.2018
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Collaborated with team members to maintain smooth operations during peak hours.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
Customer Service Cashier
Caltex Eaton
05.2016 - 08.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Developed and managed relationships with customers to increase customer loyalty.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Electronics & Communication Engineering -
RSR Engineering College
India04-2014
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Product knowledge
- Cash handling
- POS system operation
- Inventory management
- Data entry proficiency
- Retail merchandising
- Product recommendations
- Strong numeracy
- Positive and professional
Timeline
Customer Service Cashier
Chevron T/A Caltex Mount Lawley
02.2023 - Current
Customer Service Cashier
FoodWorks Supermarkets
10.2018 - 04.2022
Customer Service Cashier
Caltex Berrimah
09.2017 - 10.2018
Customer Service Cashier
Caltex Eaton
05.2016 - 08.2017
Electronics & Communication Engineering -
RSR Engineering College
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