Bang Ly
Summary
A dynamic hospitality professional with two years of extensive experience, dedicated to enhancing customer satisfaction and operational efficiency in fast-paced environments. I'm confident in my ability to quickly learn new skills, contribute productively in both solo and group projects, and easily adapt to diverse workplace dynamics. I am a highly motivated and personable individual with a strong work ethic and a passion for creating positive customer experiences. I thrive in team environments and am always willing to go the extra mile to ensure customer satisfaction.
Overview
3
3
years of professional experience
Work History
Front of House Staff Member
Viet Hoa Restaurant
07.2023 - 12.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Manage customer orders, including preparation of side dishes and beverages.
- Deliver exceptional customer service by promptly addressing inquiries and ensuring timely food delivery.
- Collaborate with kitchen staff to ensure accurate and timely order fulfillment.
- Process financial transactions accurately using cash and card systems, and demonstrated proficiency in point-of-sale operations.
- Maintain a clean and organized dining area to enhance the customer experience.
All-Rounder
Texas Chicken
01.2022 - 05.2023
- Worked effectively in fast-paced environments.
- Offered strong customer service skills, keeping customers satisfied and increasing sales.
- Take orders, handling payments, and addressing customer inquiries.
- Prepare and assemble menu items according to established standards.
- Maintain a clean and sanitary restaurant environment, adhere to all food safety and hygiene regulations.
- Assist with various operational tasks as required and collaborate with fellow team members to ensure smooth operations.
- Was involved in training new team members each month.
Education
Bachelor of Business Information Systems -
Torrens University
Adelaide12-2027
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Attention to detail
- Multitasking abilities
- Organization and time management
- POS system operations
- Order packaging
- Cleanliness
- Food preparation
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Chinese
Elementary
Chinese (Cantonese)
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front of House Staff Member
Viet Hoa Restaurant
07.2023 - 12.2024
All-Rounder
Texas Chicken
01.2022 - 05.2023
Bachelor of Business Information Systems -
Torrens University
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