BANDANA THAPA BANIYA
Donnybrook
Summary
Highly motivated and detail-oriented accounting graduate with hands-on experience in client relations, administrative support, and problem-solving. Passionate about continuous learning and professional growth, I seek to leverage my expertise to drive excellence in customer service and administration.
Overview
9
9
years of professional experience
Work History
Customer Service Officer - Outpatient Central Services
Department of Health
04.2023 - Current
- Engaging with the patient via inbound and outbound calls for solving wide range of patient’s enquiries in public health system and ensuring high level of accuracy and attention to details while inserting the personal details of patients.
- Performing outbound calls for appointment confirmations, cancel and reschedule as well as processing waitlists and registering new patients.
- Communicating with the team members, auditing teams, public hospitals and outpatient clinics in a friendly manner for effective and efficient operation of daily tasks and duties.
- Maintaining high level of confidentiality and privacy of the patient using three-point identification check to ensure right information is provided to the right patient.
- Registering Statewide referral of the patient received from various source in Referral Management System(RMS) as well as Patient Information Management System(IPM).
Extended Care Assistant
Southern Cross Care
01.2021 - 01.2023
- Assisted residents with daily activities such as hygiene, dressing, and mobility, following individual care plans.
- Observed and reported any changes in residents' health to nursing staff promptly.
- Encouraged and supported residents to participate in social and physical activities to promote their well-being by adhered to organizational policies and procedures in order to maintain a safe environment for residents and staff.
- Maintained accurate records of care provided and any notable changes in residents' conditions
- Worked closely with nursing staff and other healthcare professionals to ensure comprehensive care delivery.
Medical Laboratory Assistant
Lifeline Hospital Institute of Health Sciences
03.2016 - 10.2019
- Collected appropriate patient samples (blood, urine, swabs, etc.) and preparing them for analysis in the laboratory for research purpose.
- Utilized various laboratory techniques (culture, microscopy, molecular methods) to identify the specific microorganisms.
- Performed tests to determine the sensitivity of identified microorganisms to different antibiotics, guiding treatment decisions with a sound understanding of Medical Terminology.
- Analysed data and interpreting test results, considering clinical context to provide accurate diagnoses and foreword data's to research team.
- Maintained quality standards in the laboratory, ensuring accuracy and reliability of test results and participated in research projects to assist the research team for new diagnostic methods development.
Education
Masters of Professional Accounting - Accounting
University of Tasmania
TAS12-2021
Master of Science - Microbiology
Kantipur College of Medical Science
Tribhuvan University, Nepal03-2015
Skills
- Excellent attention to detail and accuracy
- Good interpersonal skills
- Learning from colleagues and collaborating to produce a better result
- Proficient in using Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Teams
- Setting priorities
Timeline
Customer Service Officer - Outpatient Central Services
Department of Health
04.2023 - Current
Extended Care Assistant
Southern Cross Care
01.2021 - 01.2023
Medical Laboratory Assistant
Lifeline Hospital Institute of Health Sciences
03.2016 - 10.2019
Masters of Professional Accounting - Accounting
University of Tasmania
Master of Science - Microbiology
Kantipur College of Medical Science
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