Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bansari Patadia

Murrumbeena,VIC

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

4
4
years of professional experience

Work History

Sales Representative

Cosmo Food Service
02.2023 - Current


  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations and met daily targets.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Contributed to team objectives in fast-paced environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Customer Service Specialist

Cosmo Food Service
02.2020 - 02.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Provided primary customer support to internal and external customers.
  • Maintained and managed customer files and databases.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Education

MBA - Business Administration

Southern Cross University
Melbourne, VIC
02.2021

BBA - Business Administration

Navrachana University
India
07.2018

Skills

  • Promotional Campaigns
  • B2B Sales
  • Special Events
  • Loyalty Programs
  • Client Satisfaction
  • Timelines and Milestones

Timeline

Sales Representative

Cosmo Food Service
02.2023 - Current

Customer Service Specialist

Cosmo Food Service
02.2020 - 02.2023

MBA - Business Administration

Southern Cross University

BBA - Business Administration

Navrachana University

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