Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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BANSARI PATOLIYA

BANSARI PATOLIYA

13 Eric Avenue, Port Lincoln,South Australia

Summary

Friendly technical support representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported customers. Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse software problems. First-rate troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approac

Overview

9
9
years of professional experience

Work History

IT Support/Network Engineer

Yes Optus-RAS TEL PTY LTD
PORT LINCOLN, South Australia
10.2023 - Current
  • Providing specialist skills in supporting and troubleshooting network problems and emergencies.
  • providing network programming in support of specific business needs and requirement.
  • configure and deploy routers, switches, firewalls and other network devices to ensure a reliable and secure network.
  • Troubleshoot mobile network issues, diagnose faults and investigate problems using specialized tools to ensure seamless mobile network operation..
  • Provided technical support to users experiencing difficulties with their networks.
  • Installed software updates on servers, routers, firewalls, and other network devices.
  • provide support to end-users for network related issues, offering timely resolutions and guidance
  • Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.

Restaurant Manager

fumo28 seafood and oysterbar
Portlincoln, SA
02.2023 - 10.2023
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.

Customer Service Associate

Coles Express
Marsden Park, NSW
04.2021 - 10.2022
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and solutions
  • Delivered fast, friendly and knowledgeable service for routine questions and service complains.

Service Desk Analyst

Solitaire infotech solution
Ahmedabad, Gujarat
05.2016 - 12.2016
  • Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems
  • Analyzed, prioritized, researched and solved IT problems to achieve complete resolution for customers with minimal productivity loss
  • Assisted in technical support process refinement to improve customer service and support

Java Developer

solution
Ahmedabad, Gujarat
07.2015 - 04.2016
  • Built, tested and deployed scalable, high available and modular software products
  • Designed and developed transactional and analytical data structure
  • Analyzed and tested applications before the final step prior to launch

Education

Masters of Information Technology - computer networking

Charles Sturt University
NSW
11.2021

Masters of science - computer science

Coventry university
01.2018

Bachelor of science - computer engineering

Ahmedabad Institute of engineering
03.2015

Skills

  • Microsoft windows operating Systems (Windows XP, Windows 7 and Windows 10)
  • Virtualization hypervisors-VMware
  • Microsoft office experience-Office 365
  • Networking basic knowledge(DNS, DHCP, routing, HTTP/S, CISCO packet tracer etc)
  • Knowledge of LAN and WAN
  • Environments (TCP/IP, firewalls, Routers and switches)
  • Application Development & Languages: VMware workstation,Fedora, Linux operating system, CentOS, Cisco packet tracer
  • Development Tools: , Microsoft

Accomplishments

  • FINAL YEAR PROJECT IN MSc IT (COMPUTER NETWORKING-2021) : A review of lightweight cryptography techniques for secured data storage in resource-constrained IoT networks The Internet of Things (IoT) allows the communication between various daily objects without any intervention. It has emerged to provide better services and better quality. The security issues such as integrity, privacy and availability must be covered to enhance the services of IoT. Currently, the available resources for providing the security are also limited. So lightweight cryptographic techniques are being applied to resolve the security issues in IoT networks.
  • FINAL YEAR PROJECT in MSc Computer science (2017) -(News Aggregator Application) TOOLS: Android Studio 2.2.Developed an android app that improves the user experience of consuming the news on mobile phone by providing users with a short summary of the news articles. It has many other features like users are able to follow topics they like, app aggregates news related to those topics from the web, summarize them and make it easy to share it with other people. The algorithm learns what kind of news you consume and present you with the kind of news you like.

References

Reference Dr. Michael Baron (Professor at Charles Sturt University ) Facebook account name : DrMichael Baron mbaron@studygroup.com phone number: 0422340139

Timeline

IT Support/Network Engineer

Yes Optus-RAS TEL PTY LTD
10.2023 - Current

Restaurant Manager

fumo28 seafood and oysterbar
02.2023 - 10.2023

Customer Service Associate

Coles Express
04.2021 - 10.2022

Service Desk Analyst

Solitaire infotech solution
05.2016 - 12.2016

Java Developer

solution
07.2015 - 04.2016

Masters of Information Technology - computer networking

Charles Sturt University

Masters of science - computer science

Coventry university

Bachelor of science - computer engineering

Ahmedabad Institute of engineering
BANSARI PATOLIYA