Bansi Gohel
Darch,WA
Summary
Dynamic Property Services Officer with a proven track record at the Department of Housing & Works, excelling in property inspections and emergency response coordination. Renowned for exceptional customer service and strategic planning, I effectively prioritize tasks to enhance operational efficiency and maintain high safety standards, ensuring tenant satisfaction and seamless service delivery.
Overview
10
10
years of professional experience
Work History
Property Services Officer (PSO)
Department of Housing & Works
Midland, WA
06.2024 - Current
- Conducted regular inspections of properties to ensure operational efficiency.
- I am currently working with the busiest patch in the North Metro Region.
- Appropriate work orders were raised as per inspections conducted by tenants.
- Inspect all the new build houses.
- Scoped for all the work to be undertaken for the vacant tenancies.
- I inspected the vacated tenancies once the head contractors handed the property back after the work was completed.
- Coordinated with the head contractor for repairs and service contracts to maintain operations.
- Maintained safety standards by enforcing protocols during maintenance activities.
- Paid invoices on a day-to-day basis.
- Carried out special maintenance requests based on specs from occupational therapists.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
Concierge Supervisor
Pickwick Faciliites at Department of Justice
Mirrabooka, WA
03.2022 - 06.2024
- Coordinated daily operations for front desk and visitor management services.
- Trained staff on communication standards and conflict resolution techniques.
- Assisted in developing policies for efficient visitor access control protocols.
- Resolved guest inquiries and complaints with professionalism and attention to detail.
- Collaborated with security personnel to enhance safety measures for visitors.
- Resolved customer complaints in a professional manner.
- Collaborated with other departments such as housekeeping or engineering when necessary.
- Scheduled shifts for all concierge personnel according to occupancy levels and peak times of operation.
- Monitored staff performance, providing feedback and guidance as needed.
CONCIERGE MANAGER
Wilson Security
Perth CBD, WA
05.2019 - 03.2022
- Handling fire panel as Chief Fire Warden.
- Managing all the queries of the tenants of the whole building via emails, phones and in person, solving all the queries in person.
- Working on Building Maintenance System (BMS) to adjust Aircon Temperature in the building.
- Working on the building access cards in making new and editing access cards via integrity.
- Handling building camera systems via Avigilon.
- Working closely with Management Team.
- Generating various reports for Building Access Cards.
- Signing off various permits as required for Contractors.
- Controlling and auditing building keys.
- Evacuated the whole building in case of actual fire.
- Updating all the Work Requests from the tenants to all the incumbents.
- Managed guest relations to ensure exceptional service and satisfaction.
- Supervised concierge team to maintain high standards of service delivery.
- Developed training materials for new concierge staff members.
- Established partnerships with local businesses to enhance guest experiences.
- Scheduled and managed daily operations of the concierge desk efficiently.
- Conducted training and development sessions for new hires and existing employees.
CUSTOMER SERVICE EXECUTIVE
Air Lite/Millennium Group of Companies
Harbor Town Shopping Centre
03.2019 - 12.2019
- Managed a large number of incoming calls and email.
- Managed customer accounts and delegated customer queries to specific teams and actively followed up to resolve issues.
- Kept records of customer interactions and details of actions taken.
- Planned and organized workload to consistently meet deadlines.
- Demonstrated excellent verbal and written communication.
- Arranging of meeting rooms and order catering as required, restocking of kitchen amenities, ordering the stock for kitchen and stationery.
CLEANING SUPERVISOR AT RIO TINTO
Menzies Group International
07.2015 - 03.2019
- Liaised with Manager daily regarding current tasks and assisted in planning of future tasks.
- Acted as a communication conduit between management and staff.
- Maintained and controlled the use of stock, equipment, and consumables.
- Actively promoted Health and Safety and reported any breach directly to the Manager.
- Gathered and provided information daily, monthly, and annually, including schedules, consumables issues, and usage.
- Prepared overtime rosters for approval by the Manager.
- Monitored standards and compliance of work performed by outsourced contractors.
- Monitored and assisted in planning for holiday work requirements.
Education
Master of Computer Science - Information Technology
02.2011
Bachelor of Computer Science - Information Technology
02.2009
Skills
- Exceptional customer service skills
- Excellent verbal and written communication skills
- Demonstrated ability to plan and organize workload
- Ability to work in fast-paced environment
- Excellent problem-solving
- Excellent over the phone and email
- Proven ability to multitask
- Proficient understanding of MS Office and Outlook
- Advanced interpersonal and communication skills
- Excellent listening skills
- Ability to create and maintain working relationships
- Property inspections
- Time management
- Performance monitoring
- Attention to detail
- Problem solving
- Emergency response coordination
- Strategic planning
- Community relations
References
- Nilesh G
Director, VMG Facilities Pty Ltd,
0435 922 222
- Shannon Frankis
Case Manager, Department of Housing & Works
0477 754 339
Languages
Hindi
Professional
English
Professional
Gujarati
Professional
Timeline
Property Services Officer (PSO)
Department of Housing & Works
06.2024 - Current
Concierge Supervisor
Pickwick Faciliites at Department of Justice
03.2022 - 06.2024
CONCIERGE MANAGER
Wilson Security
05.2019 - 03.2022
CUSTOMER SERVICE EXECUTIVE
Air Lite/Millennium Group of Companies
03.2019 - 12.2019
CLEANING SUPERVISOR AT RIO TINTO
Menzies Group International
07.2015 - 03.2019
Master of Computer Science - Information Technology
Bachelor of Computer Science - Information Technology
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