Bansi Humbal
Southport,Australia
Summary
Dedicated professional with experience providing technical support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ADVISOR
Concentrix
09.2024 - Current
- Made appropriate account corrections to resolve customer problems
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
- Maintained confidentiality of customer accounts and ensured compliance with applicable laws
- Navigated multiple computer systems and applications and utilized search tools to find information
- Developed strong customer relationships and loyalty through effective communication
- Remained open to feedback from supervisor and peers to build and improve job skills and knowledge
- Focused on learning new skills and staying updated with industry changes
CUSTOMER SERVICE REPRESENTATIVE
Foundever
09.2023 - 08.2024
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
- Logged details of customer service calls in computer system following correct protocols
- Followed up with customers regarding product functionality and overall satisfaction
- Performed data entry tasks accurately and in a timely manner
- Made appropriate account corrections to resolve customer problems
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Investigated and researched issues to determine root causes and appropriate resolution methods
Information Technology Support Specialist
MyHealthCK
01.2023 - 06.2023
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Provided technical support for applications and systems to ensure optimal performance, reliability and stability
- Assisted team members in solving application related problems
- Increased user satisfaction by implementing new processes for IT ticket tracking and resolution.
- Identified, diagnosed and resolved application related problems in a timely manner
- Proficient in handling and documenting customer complaints and service tickets with accuracy and efficiency in Zendesk
- Skilled in using ticketing systems to record, track, and follow up on service requests, ensuring all records are detailed and up-to-date
- Resolved complex technical issues by researching available resources and collaborating with peers
- Maintained files and filing, keeping sensitive information confidential
- Tested, maintained, and monitored computer programs and systems and coordinated installation of computer programs and systems
- Provided application support to end-users and troubleshooted technical issues related to software applications
- Created detailed reports outlining the status of each technical issue reported by customers
FULLSTACK DEVELOPMENT INTERN
Promunka Consultants
01.2022 - 12.2022
- Modified existing software to correct errors, adapt to new hardware or upgrade interfaces
- Participated in the full software development life cycle (SDLC) from requirements gathering through system implementation
- Analyzed user needs and software requirements to determine feasibility of design within time and cost constraints
- Developed and implemented a full stack web application using HTML, CSS, JavaScript and React.js
- Retrieved and manipulated data for analysis of system capabilities and requirements
Education
B.TECH - COMPUTER SCIENCE & ENGINEERING
Pandit Deendayal Energy University
HSC -
The School Of Science
SSC -
Shree G.K.Dholakiya School
Skills
- Microsoft Office
- Artificial Intelligence
- SQL Database
- Android Studio
- Call center experience
- Teamwork and Collaboration
- Machine Learning
- Python
- Java
- MongoDb
- HTML/CSS/PHP
- Problem Resolution
- Software Development
- Data Management
- System Testing
- Technical Analysis
- System and Network Security
- Technical issue resolution
- Time Management
- Technical Troubleshooting
- Quality Control
- Security Protocols
- User Support
Certification
- Certified Customer Service Representative
- SQL-Stanford Online Course
- Smart City Capsule Course at PDEU
- Internet of Things(IOT) Capsule Course at PDEU
- The Joy of Computing using Python (NPTEL Course), IIT Madras (NPTEL) 12-Week Course
- Android app Development, Unschool
Training
- Hackathon 4.0, PDEU IIC
- Westpac Customer Service - Foundever
- Squaretrade Customer Service - Foundever
References
References available upon request.
Timeline
ADVISOR
Concentrix
09.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Foundever
09.2023 - 08.2024
Information Technology Support Specialist
MyHealthCK
01.2023 - 06.2023
FULLSTACK DEVELOPMENT INTERN
Promunka Consultants
01.2022 - 12.2022
HSC -
The School Of Science
SSC -
Shree G.K.Dholakiya School
B.TECH - COMPUTER SCIENCE & ENGINEERING
Pandit Deendayal Energy University
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