Bansi Humbal
Southport,Australia
Summary
Friendly and proactive individual with strong problem-solving abilities and passion for technology. Knowledgeable in basic networking concepts and familiar with troubleshooting software and hardware issues. Committed to delivering solutions that enhance user productivity and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Advisor
Concentrix
09.2024 - Current
- Made appropriate account corrections to resolve customer problems.
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Focused on learning new skills and staying updated with industry changes.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Maintained confidentiality of customer accounts and ensured compliance with applicable laws.
- Developed strong customer relationships and loyalty through effective communication.
- Participated in ongoing training to enhance own job skills and knowledge.
- Managed approximately 50 incoming calls, emails per day from customers.
Customer Service Representative
Foundever
09.2023 - 08.2024
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Logged details of customer service calls in computer system following correct protocols.
- Performed data entry tasks accurately and in a timely manner.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Followed up with customers regarding product functionality and overall satisfaction.
- Made appropriate account corrections to resolve customer problems.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
IT Help Desk Technician
MyHealthCK
01.2023 - 06.2023
- Provided end-user support via phone, email, and in-person for efficient ticket resolution.
- Resolved technical issues for hardware, software, and network systems to enhance user experience.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored help desk performance metrics to identify areas for process improvement and user satisfaction.
- Used ticketing systems to manage and process support actions and requests.
Fullstack Development Intern
Promunka Consultants
01.2022 - 12.2022
- Modified existing software to correct errors, adapt to new hardware or upgrade interfaces.
- Analyzed user needs and software requirements to determine feasibility of design within time and cost constraints.
- Retrieved and manipulate data for analysis of system capabilities and requirements.
- Participated in the full software development life cycle (SDLC) from requirements gathering through system implementation.
- Developed and implemented a full stack web application using HTML, CSS, JavaScript and React.js.
- Prepared reports and correspondence concerned project specifications, activities and status.
Education
B.Tech - Computer Science & Engineering
Pandit Deendayal Energy University
HSC - undefined
The School Of Science
SSC -
Shree G.K.Dholakiya School
Skills
- Administrative and Office Support
- Artificial Intelligence,Android Studio
- Teamwork and Collaboration
- Machine Learning
- Java, MongoDb, C language
- Problem Resolution
- Data Management
- Technical Analysis
- Security Protocols
- Microsoft Office
- Call center experience
- Multitasking Abilities
- Python ,ReactJs ,HTML/CSS/PHP
- System and Network Security
- Time Management
- Quality Control
- User Support
- Ticket management
Certification
Certified Customer Service Representative
Training
- SQL-Stanford Online Course
- Smart City Capsule Course at PDEU
- Internet of Things(IOT) Capsule Course at PDEU
- The Joy of Computing using Python (NPTEL Course), IIT Madras (NPTEL) 12-Week Course
- Android app Development,Unschool
- Hackathon 4.0, PDEU IIC
- Westpac Customer Service -Foundever
- Squaretrade Customer Service -Foundever
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual
Timeline
Advisor
Concentrix
09.2024 - Current
Customer Service Representative
Foundever
09.2023 - 08.2024
IT Help Desk Technician
MyHealthCK
01.2023 - 06.2023
Fullstack Development Intern
Promunka Consultants
01.2022 - 12.2022
HSC - undefined
The School Of Science
B.Tech - Computer Science & Engineering
Pandit Deendayal Energy University
SSC -
Shree G.K.Dholakiya School
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