Bansi Humbal
Southport,QLD
Summary
Customer-focused and proactive professional with over two years of consecutive call centre experience in fast-paced environments. Skilled in handling high-volume inbound and outbound customer enquiries, processing requests and payments, and delivering accurate information across multiple service channels. Strong background in customer service processes with a proven ability to adapt quickly, maintain professionalism, and support organisational objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Advisor
Concentrix
09.2024 - Current
- Made appropriate account corrections to resolve customer problems.
- Handled escalated calls and resolved customer concerns with empathy and professionalism.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Focused on learning new skills and staying updated with industry changes.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Maintained confidentiality of customer accounts and ensured compliance with applicable laws.
- Developed strong customer relationships and loyalty through effective communication.
- Participated in ongoing training to enhance own job skills and knowledge.
- Managed approximately 50 incoming calls, emails per day from customers.
Customer Service Representative
Foundever
09.2023 - 08.2024
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Logged details of customer service calls in computer system following correct protocols.
- Performed data entry tasks accurately and in a timely manner.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Followed up with customers regarding product functionality and overall satisfaction.
- Made appropriate account corrections to resolve customer problems.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
IT Help Desk Technician
MyHealthCK
01.2023 - 06.2023
- Provided end-user support via phone, email, and in-person for efficient ticket resolution.
- Resolved technical issues for hardware, software, and network systems to enhance user experience.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored help desk performance metrics to identify areas for process improvement and user satisfaction.
- Used ticketing systems to manage and process support actions and requests.
Fullstack Development Intern
Promunka Consultants
01.2022 - 12.2022
- Modified existing software to correct errors, adapt to new hardware or upgrade interfaces.
- Analyzed user needs and software requirements to determine feasibility of design within time and cost constraints.
- Retrieved and manipulate data for analysis of system capabilities and requirements.
- Participated in the full software development life cycle (SDLC) from requirements gathering through system implementation.
- Developed and implemented a full stack web application using HTML, CSS, JavaScript and React.js.
- Prepared reports and correspondence concerned project specifications, activities and status.
Education
HSC -
The School Of Science
B.Tech - Computer Science & Engineering
Pandit Deendayal Energy University
SSC -
Shree G.K.Dholakiya School
Skills
- Administrative and Office Support
- Artificial Intelligence,Android Studio
- Teamwork and Collaboration
- Machine Learning
- Java, MongoDb, C language
- Technical Analysis
- Security Protocols
- Call Centre Operations & Customer Service
- Problem Resolution & Complaint Handling
- Multitasking & Time Management
- Record-Keeping & Data Management
- Digital & Phone-Based Enquiry Handling
- Microsoft Office & CRM Systems
Certification
Certified Customer Service Representative
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual
Training
- SQL-Stanford Online Course
- Smart City Capsule Course at PDEU
- Internet of Things(IOT) Capsule Course at PDEU
- The Joy of Computing using Python (NPTEL Course), IIT Madras (NPTEL) 12-Week Course
- Android app Development,Unschool
- Hackathon 4.0, PDEU IIC
- Westpac Customer Service -Foundever
- Squaretrade Customer Service -Foundever
Personal Information
Timeline
Advisor
Concentrix
09.2024 - Current
Customer Service Representative
Foundever
09.2023 - 08.2024
IT Help Desk Technician
MyHealthCK
01.2023 - 06.2023
Fullstack Development Intern
Promunka Consultants
01.2022 - 12.2022
SSC -
Shree G.K.Dholakiya School
HSC -
The School Of Science
B.Tech - Computer Science & Engineering
Pandit Deendayal Energy University