Banu Matouk

Beauty Advisor/Assistant Manager

Priceline Pharmacy

04.2022 - Current

Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Processed payments, entering sales in register for prompt customer service.
Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Maintained counter and display areas for cleanliness and organization.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
Actively promoted store events and promotions to encourage customer participation and drive sales growth.
Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
Met sales goals, supporting organizational health through consistent and reliable service.
Followed up with customers to increase satisfaction with purchases and services.
Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
Enhanced customer loyalty by providing personalized skincare consultations.
Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
Increased sales of premium skincare products with targeted recommendations.
Managed inventory levels to ensure availability of best-selling items, minimizing stockouts.
Organized in-store promotional events to introduce new products, driving foot traffic and engagement.
Maintained up-to-date knowledge of beauty industry trends, ensuring advice remained relevant and sought after.
Educated customers on latest beauty trends and products, leading to informed purchase decisions.
Assisted in visual merchandising, making product displays more attractive and shopper-friendly.
Fostered welcoming store atmosphere, encouraging longer customer visits and higher spend per visit.
Developed personalized beauty regimes for clients, fostering loyalty and repeat visits.
Resolved customer complaints with empathy and efficiency, preserving brand reputation.
Implemented customer feedback system to gather insights, refining service delivery.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Listened to customer needs and desires to identify and recommend optimal products.
Managed efficient cash register operations.
Created inviting environment for customers by maintaining store organization and cleanliness.
Engaged in friendly conversation with customer to better uncover individual needs.
Provided exceptional services and pleasant shopping experiences to retail customers.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Built customer loyalty and retention by delivering excellent shopping experiences.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Used in-store system to locate inventory and place special orders for customers.
Developed strong rapport with customers and created positive impression of business.
Monitored customers for signs of security concerns and escalated issues to management.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Prioritized helping customers over completing other routine tasks in store.
Performed cash, card, and check transactions to complete customer purchases.
Supervised day-to-day operations to meet performance, quality and service expectations.
Improved customer satisfaction by addressing and resolving complaints promptly.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Summary

Overview

Work History

Beauty Advisor/Assistant Manager

Education

High School Diploma -

Assistant in Nursing

Skills

Timeline

Beauty Advisor/Assistant Manager

High School Diploma -

Assistant in Nursing

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