Bao Phan
Murrumbeena,VIC
Summary
Proven track record in team collaboration and problem-solving, demonstrated at McDonald's and Deakin University. Excelled in providing emotional support and organizational skills, enhancing customer satisfaction and student success. Achieved high-quality standards through active listening and a strong work ethic.
Seeking to transition into new field where these transferable skills can be effectively utilized. Open to work towards any needed certificates.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Representative
McDonald's
04.2022 - 12.2023
- Maintained productivity and quality standards at all times.
- Worked well under pressure, helping large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
Student Peer Mentor
Deakin University
06.2023 - 09.2023
- Offered emotional support during challenging times of transition or personal struggles experienced by mentees.
- Facilitated group workshops on topics such as stress management, test-taking strategies, and goal setting, empowering students to succeed academically and personally.
- Supported new student orientation efforts by creating informative presentations on campus resources and services available to incoming freshmen.
Education
Master of Education - Early Childhood Education
Victoria University
Melbourne, VIC07-2026
Bachelor of Commerce - Marketing
Deakin University
Melbourne, VIC06-2024
Skills
Team collaboration
Active listening
problem-solving skills
Emotional control and support
Accomplishments
- Achieved Outstanding Mentor Awards through effectively helping students with delivering appropriate service and supports from University.
Certification
Protecting Children: Mandatory Reporting and other Obligations
Food Safety training
Graduate Diploma of Early Childhood Education
Working with Children Check
Timeline
Student Peer Mentor
Deakin University
06.2023 - 09.2023
Service Representative
McDonald's
04.2022 - 12.2023
Master of Education - Early Childhood Education
Victoria University
Bachelor of Commerce - Marketing
Deakin University
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