Bao Chau Pham
Melbourne,VIC
Summary
Skilled in effective communication and time management, I have completed various customer services positions, and worked with students and customers from multiple cultures over the past 9 years. Starting a Master of Education at University of Melbourne, I wish to gain practical part-time working experiences to support my studies and professional skills. I have a strong sense of responsibility, attentions to details, and enjoy working with people.
Overview
6
6
years of professional experience
Work History
Student Program Coordinator
FPT University
07.2021 - 06.2022
- Utilized feedback from student surveys to make continuous improvements to programs and services offered.
- Organized successful campus events, boosting student participation and promoting a sense of community.
- Developed comprehensive orientation programs for incoming students, fostering a positive transition into the academic environment.
- Established beneficial partnerships with local organizations, bringing valuable resources to students and enriching their learning experience.
Shop Assistant
Banh My Pho
07.2017 - 09.2018
- Prepare an assortment of banh my and juices according to recipes
- Collected payment by cash, debit or credit card.
- Assisted customers in choosing items and learning of store events and activities.
Shop Assistant
Indochina Smoothie & Coffee Bar
02.2016 - 03.2017
- Prepare and serve a variety of smoothies, coffee, and juices according to recipes
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues without escalations.
Education
Master of Arts - Education
University of Melbourne
Parkville, VIC07-2026
Bachelor of Arts - Education
Vietnam National University
Hanoi, Vietnam06-2019
Skills
- Collaborative teamwork
- Effective communication
- Student engagement
- Inclusion practice
- Time management
- Professional customer
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Student Program Coordinator
FPT University
07.2021 - 06.2022
Shop Assistant
Banh My Pho
07.2017 - 09.2018
Shop Assistant
Indochina Smoothie & Coffee Bar
02.2016 - 03.2017
Master of Arts - Education
University of Melbourne
Bachelor of Arts - Education
Vietnam National University
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