Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Bao Minh Quan Nguyen

Southbank

Summary

Knowledgeable FOH with proven ability to ensure customer satisfaction and efficient service delivery. Successfully managed high-volume environments while maintaining positive and welcoming demeanour. Demonstrated outstanding customer satisfaction through personalized service and attention to detail.

Overview

4
4
years of professional experience
1
1
Certification

Work History

FOH Staff Member

Brunetti ORO Flinders Lane
07.2024 - Current
  • Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
  • Promoted menu items effectively by staying current on specials and sharing personal recommendations when appropriate.
  • Prepared and served a variety of beverages including cold, iced, and alcoholic drinks.
  • Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
  • Operated POS system efficiently as cashier, processing high-volume transactions.
  • Coordinated with kitchen and bar pass section by calling out order numbers to ensure timely service.
  • Developed rapport with regular customers by remembering their preferences and engaging them in friendly conversation.

FOH Attendant

Peddler Kitchen
08.2023 - 02.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Barista Trainee

Still Color Café
09.2021 - 05.2023
  • Memorized all menu italian coffee menu items and worked in a fast pace to keep up with orders on busy days
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.

Education

Bachelor Of Commerce - Finance And Management

The University of Melbourne
Melbourne, VIC

Lycée Français Alexandre Yersin
Hanoi
06.2023

Skills

  • Latte art
  • Menu Memorization
  • Dose in and dose out understanding
  • Table Bussing
  • Espresso machine operation
  • Friendly and outgoing
  • Exceptional customer service
  • Espresso preparation
  • Available Weekdays and Weekdays

Certification

Rancilio Intensive Barista Class Certificate

Responsible Service of Alcohol Certificate

DoFoodSafely Food Handling Certificate

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual
French
Full Professional
Chinese (Mandarin)
Limited Working

Timeline

FOH Staff Member

Brunetti ORO Flinders Lane
07.2024 - Current

FOH Attendant

Peddler Kitchen
08.2023 - 02.2024

Barista Trainee

Still Color Café
09.2021 - 05.2023

Bachelor Of Commerce - Finance And Management

The University of Melbourne

Lycée Français Alexandre Yersin

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Bao Minh Quan Nguyen