Bao Ngoc Luu
Saint Albans,VIC
Summary
Dynamic professional with proven expertise in customer service and bank reconciliation, honed at MATLAB PTY LTD and Nandos Peri Peri. Excelled in enhancing customer satisfaction and streamlining financial processes through meticulous data inputting and Microsoft Excel. Demonstrates exceptional ability to manage high-pressure situations and improve operational efficiency.
Overview
2
2
years of professional experience
Work History
Accounting Assistant
MATLAB PTY LTD
08.2024 - Current
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Front of House Employee
Nandos Peri Peri
10.2022 - 02.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Reset tables between guests by restocking low items and wiping down surfaces.
Education
Bachelor Of Agriculture - Animal Production Science
University of Melbourne
Parkville, VIC08.2025
Skills
- Customer Service
- Bank Reconciliation
- Microsoft Excel
- Journal Entries
- Data inputting
- Experienced on subject project: training chicken
- Laboratory skill (on school practical class)
Accomplishments
Award on sustainability challenge research with certificate from head of University of Melbourne
Languages
Vietnamese
Native or Bilingual
Timeline
Accounting Assistant
MATLAB PTY LTD
08.2024 - Current
Front of House Employee
Nandos Peri Peri
10.2022 - 02.2023
Bachelor Of Agriculture - Animal Production Science
University of Melbourne
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