Hair Salon Receptionist
AA Hair And Beauty Studio
07.2023 - 12.2023
- Streamlined salon operations for improved efficiency by maintaining an organized and updated calendar.
- Updated customer records and maintained accurate client information.
- Handled assignments independently with good judgement and critical thinking skills.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Facilitated communication between clients and stylists ensuring clear understanding of desired outcomes leading to greater customer satisfaction.
- Promoted a positive team environment by assisting colleagues with administrative tasks as needed.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Confirmed appointments, communicated with clients, and updated client records.
- Listened closely to customer complaints and responded appropriately to issues.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Efficiently handled high call volumes while remaining professional and courteous under pressure.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Enhanced client satisfaction by efficiently scheduling appointments and managing cancellations.
- Ensured a welcoming atmosphere for clients through maintaining a clean and well-organized reception area.
- Handled payments and processed credit card transactions.
