Summary
Overview
Work History
Education
Skills
Successfully managed a community based Facebook page with over 12,000 members.
Timeline
Generic

Barb Middleton

Raworth,NSW

Summary

Diligent Business Administrator with 7 years of Disability and 26 years of Payroll experience. Focused and resourceful with strong track record of facilitating process improvements to increase efficiency and streamline business tasks.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Experienced in interpreting and applying policies, procedures and legislation as relevant to role.

Overview

20
20
years of professional experience

Work History

NDIS Business Officer

Lifestyle Solutions
01.2019 - Current
  • Maximized revenue by developing and implementing strategic business plans and initiatives.
  • Enhanced operational efficiency through process improvements and streamlined workflows.
  • Managed participant financial operations for increased program support, including budgeting, forecasting, and expense control for 600 participants
  • Built strong relationships with key stakeholders to foster collaboration and ensure project success.
  • Coordinated cross-functional teams for seamless project execution and timely delivery of objectives.
  • Provided exceptional customer service, resolving issues promptly to ensure client satisfaction and retention.
  • Mentored junior staff members, promoting professional growth and a positive work environment.
  • Working to strict legislative requirements, policies, procedures and Acts.

Payroll Manager

Keolis Downer
07.2017 - 01.2019
  • Streamlined payroll processes by implementing efficient systems and tools, resulting in reduced processing time.
  • Improved payroll accuracy by conducting regular audits and addressing discrepancies proactively.
  • Managed a team of payroll specialists, providing training and guidance to ensure timely and accurate payroll processing.
  • Collaborated with HR and Finance departments for seamless integration of new hires into the payroll system.
  • Ensured compliance with state and local tax laws by staying current on regulations and updating policies accordingly.
  • Maintained confidence for approximately 800 employees with secure handling of sensitive information during all stages of the payroll process.
  • Successfully transitioned from a manual to an electronic payment system for direct deposit enrollments, reducing paper waste within the organization.
  • Spearheaded efforts to reconcile historical payroll discrepancies, resulting in improved relationships with affected employees and restored trust in the system.

Access Assessor

National Disability Insurance Agency
05.2016 - 06.2017
  • Streamlined assessment processes for increased efficiency by implementing advanced software tools and innovative methodologies.
  • Built strong relationships with key stakeholders to foster collaboration and ensure project success.
  • Streamlined client intake process by implementing an efficient case management system.
  • Improved customer satisfaction with timely and professional responses to inquiries.
  • Managed a high volume of cases, prioritizing workload for optimal efficiency.
  • Conducted thorough assessments of client needs and made appropriate service recommendations.
  • Maintained detailed records of all client interactions in a secure database system.
  • Contributed to team success by consistently meeting or exceeding performance targets.
  • Managed high call volumes, maintaining professionalism under pressure while providing accurate information.
  • Provide high-level customer service in a national high -volume call-centre environment
  • Liaise with Participants, medical professionals, support workers, disability providers and stakeholders ensuring all participants are treated equally and respectfully during the application process
  • Assess all applications for the scheme and make determinations on eligibility within tight timeframes.
  • Interpret medical evidence, participant needs and develop the best possible outcomes for applicants with a disability, severe medical problems and early intervention needs as required on a daily basis.
  • Verify participants using the Department of Human Services Mainframe (DHS Centrelink)
  • Working to strict legislative requirements, policies, procedures and Acts.

Senior Payroll Officer /Assistant Manager

WorkCover NSW
01.2004 - 05.2016
  • Streamlined payroll processes by implementing efficient systems and reducing errors.
  • Improved employee satisfaction with timely and accurate payroll disbursements.
  • Maintained compliance by staying current on state, and local tax regulations.
  • Managed a team of payroll specialists, ensuring proper training and development for optimal performance.
  • Collaborated with HR department to streamline new hire onboarding and ensure accurate benefits administration.
  • Reduced payroll discrepancies by implementing thorough auditing processes and addressing any issues promptly.
  • Enhanced communication between departments with regular meetings to discuss process improvements and issue resolution.
  • Ensured data integrity through meticulous record-keeping and strict adherence to company policies and procedures.
  • Balanced multiple deadlines while maintaining excellent attention-to-detail under pressure.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Processed payroll garnishments such as taxation and child support.
  • Prepared and filed accurate and timely payroll tax returns and other related reports to comply with tax laws and regulations.
  • Reviewed time records for 2000 employees to verify accuracy of information.
  • Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period.
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.

Education

Certificate IV - Human Resources Management

Gosford Tafe
Gosford

Certificate IV - Occupational Health & Safety

Oten University
Online

Certificate III - Communications

State Emergency Services

Skills

    • Business Operations
    • Business Administration
    • Online Systems
    • Customer Needs Assessments
    • Administrative Support
    • Customer Implementation
      • Customer Accounts Management
      • Continuous Improvement
      • Maintain Systems
      • Professional Relationships
      • Client Correspondence
      • Accurate Recordkeeping

Successfully managed a community based Facebook page with over 12,000 members.

After realising a gap in the local community for valid information on what's going on in the local area, events, lost and found, incidents and urgent alerts, I developed a group in conjunction with a friend. We now managed a page with over 12,000 members and work hard to keep content relevant, informative have a no-bullying or disrespectful behaviour policy.


Moderating content, comments and members, as well as keeping the page spam and scam-free is a rewarding and challenging past-time.

This page has now been in operation for over 3 years and keeps growing daily.

Timeline

NDIS Business Officer

Lifestyle Solutions
01.2019 - Current

Payroll Manager

Keolis Downer
07.2017 - 01.2019

Access Assessor

National Disability Insurance Agency
05.2016 - 06.2017

Senior Payroll Officer /Assistant Manager

WorkCover NSW
01.2004 - 05.2016

Certificate IV - Human Resources Management

Gosford Tafe

Certificate IV - Occupational Health & Safety

Oten University

Certificate III - Communications

State Emergency Services

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Barb Middleton