Barb Middleton
Raworth,NSW
Summary
Diligent Business Administrator with 7 years of Disability and 26 years of Payroll experience. Focused and resourceful with strong track record of facilitating process improvements to increase efficiency and streamline business tasks.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced in interpreting and applying policies, procedures and legislation as relevant to role.
Overview
20
20
years of professional experience
Work History
NDIS Business Officer
Lifestyle Solutions
Newcastle, NSW
01.2019 - Current
- Maximized revenue by developing and implementing strategic business plans and initiatives.
- Enhanced operational efficiency through process improvements and streamlined workflows.
- Managed participant financial operations for increased program support, including budgeting, forecasting, and expense control for 600 participants
- Built strong relationships with key stakeholders to foster collaboration and ensure project success.
- Coordinated cross-functional teams for seamless project execution and timely delivery of objectives.
- Provided exceptional customer service, resolving issues promptly to ensure client satisfaction and retention.
- Mentored junior staff members, promoting professional growth and a positive work environment.
- Working to strict legislative requirements, policies, procedures and Acts.
Payroll Manager
Keolis Downer
Newcastle, NSW
07.2017 - 01.2019
- Streamlined payroll processes by implementing efficient systems and tools, resulting in reduced processing time.
- Improved payroll accuracy by conducting regular audits and addressing discrepancies proactively.
- Managed a team of payroll specialists, providing training and guidance to ensure timely and accurate payroll processing.
- Collaborated with HR and Finance departments for seamless integration of new hires into the payroll system.
- Ensured compliance with state and local tax laws by staying current on regulations and updating policies accordingly.
- Maintained confidence for approximately 800 employees with secure handling of sensitive information during all stages of the payroll process.
- Successfully transitioned from a manual to an electronic payment system for direct deposit enrollments, reducing paper waste within the organization.
- Spearheaded efforts to reconcile historical payroll discrepancies, resulting in improved relationships with affected employees and restored trust in the system.
Access Assessor
National Disability Insurance Agency
Newcastle, NSW
05.2016 - 06.2017
- Streamlined assessment processes for increased efficiency by implementing advanced software tools and innovative methodologies.
- Built strong relationships with key stakeholders to foster collaboration and ensure project success.
- Streamlined client intake process by implementing an efficient case management system.
- Improved customer satisfaction with timely and professional responses to inquiries.
- Managed a high volume of cases, prioritizing workload for optimal efficiency.
- Conducted thorough assessments of client needs and made appropriate service recommendations.
- Maintained detailed records of all client interactions in a secure database system.
- Contributed to team success by consistently meeting or exceeding performance targets.
- Managed high call volumes, maintaining professionalism under pressure while providing accurate information.
- Provide high-level customer service in a national high -volume call-centre environment
- Liaise with Participants, medical professionals, support workers, disability providers and stakeholders ensuring all participants are treated equally and respectfully during the application process
- Assess all applications for the scheme and make determinations on eligibility within tight timeframes.
- Interpret medical evidence, participant needs and develop the best possible outcomes for applicants with a disability, severe medical problems and early intervention needs as required on a daily basis.
- Verify participants using the Department of Human Services Mainframe (DHS Centrelink)
- Working to strict legislative requirements, policies, procedures and Acts.
Senior Payroll Officer /Assistant Manager
WorkCover NSW
Gosford, NSW
01.2004 - 05.2016
- Streamlined payroll processes by implementing efficient systems and reducing errors.
- Improved employee satisfaction with timely and accurate payroll disbursements.
- Maintained compliance by staying current on state, and local tax regulations.
- Managed a team of payroll specialists, ensuring proper training and development for optimal performance.
- Collaborated with HR department to streamline new hire onboarding and ensure accurate benefits administration.
- Reduced payroll discrepancies by implementing thorough auditing processes and addressing any issues promptly.
- Enhanced communication between departments with regular meetings to discuss process improvements and issue resolution.
- Ensured data integrity through meticulous record-keeping and strict adherence to company policies and procedures.
- Balanced multiple deadlines while maintaining excellent attention-to-detail under pressure.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Processed payroll garnishments such as taxation and child support.
- Prepared and filed accurate and timely payroll tax returns and other related reports to comply with tax laws and regulations.
- Reviewed time records for 2000 employees to verify accuracy of information.
- Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
Education
Certificate IV - Human Resources Management
Gosford Tafe
GosfordCertificate IV - Occupational Health & Safety
Oten University
OnlineCertificate III - Communications
State Emergency Services
Skills
- Business Operations
- Business Administration
- Online Systems
- Customer Needs Assessments
- Administrative Support
- Customer Implementation
- Customer Accounts Management
- Continuous Improvement
- Maintain Systems
- Professional Relationships
- Client Correspondence
- Accurate Recordkeeping
Successfully managed a community based Facebook page with over 12,000 members.
After realising a gap in the local community for valid information on what's going on in the local area, events, lost and found, incidents and urgent alerts, I developed a group in conjunction with a friend. We now managed a page with over 12,000 members and work hard to keep content relevant, informative have a no-bullying or disrespectful behaviour policy.
Moderating content, comments and members, as well as keeping the page spam and scam-free is a rewarding and challenging past-time.
This page has now been in operation for over 3 years and keeps growing daily.
Timeline
NDIS Business Officer
Lifestyle Solutions
01.2019 - Current
Payroll Manager
Keolis Downer
07.2017 - 01.2019
Access Assessor
National Disability Insurance Agency
05.2016 - 06.2017
Senior Payroll Officer /Assistant Manager
WorkCover NSW
01.2004 - 05.2016
Certificate IV - Human Resources Management
Gosford Tafe
Certificate IV - Occupational Health & Safety
Oten University
Certificate III - Communications
State Emergency Services