Barb Muller
Wendouree,VIC
Summary
Goal-oriented manager with distinguished experience in Automotive industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.Proven leader and effective communicator, I excel at enhancing team performance and customer satisfaction. Leveraging skills in problem-solving and organizational abilities, I consistently meet and exceeded targets. My approach, blending customer service excellence with efficient operational management, drives significant improvements in both client loyalty and revenue growth. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Goal-oriented manager with distinguished experience in Automotive industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Parts Interpreter
Ballarat Toyota
01.2023 - Current
- Counter and telephone sales and orders
- Workshop orders and quotes
- Online and telephone quotes
- Data Entry
- Budgeting and KPI's
- Interaction with clients
- Administration Duties
- Stock Control and Inventory
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Site Supervisor
Bohan Cleaning Services
09.2019 - 01.2023
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Relied and trusted upon to start work at very early hours, operating individually in a timeframe and to a high standard.
- Showed capacity to approach problems in the moment with diligence.
- Appointed leadership and teaching roles when working with co-workers.
- Sociable but work and goal focused Labour intensive with a need to stay on time.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Implemented best practices and safe operating procedures.
Site Supervisor
Colac Cleaning Services
01.2016 - 08.2019
- Worked with personnel and managers to meet strict timelines.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Implemented best practices and safe operating procedures.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Oversaw equipment maintenance routines regularly ensuring optimal performance levels across all machinery used onsite.
- Resolved issues among team members to keep employees on task.
- Achieved high levels of client satisfaction through meticulous attention to detail and proactive communication.
- Trained new team members on site policies and procedures.
Retail Manager
Cow Lick Bookshop
01.2017 - 11.2017
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Completed daily paperwork and computer entry of sales data as established by management.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exhibited excellent people skills during interaction with employees and customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Coordinated special events such as holiday promotions or clearance sales to drive additional business.
Team Leader
Pacific Dunlop
01.1997 - 01.1999
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
Sales Manager
Motor Components
01.1996 - 01.1997
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
2IC Manager
Burson Auto Spares
01.1995 - 12.1995
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Conducted employee training sessions to educate employees on products and company policies.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
- Optimized inventory management systems for enhanced accuracy in stock levels tracking and order fulfillment processes.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Branch Manager
Repco Auto Spares
01.1994 - 12.1994
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Parts Interpreter
Repco Auto Spares
01.1993 - 12.1993
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Advanced Diploma - Building Design
Federation University Australia
Ballarat, VIC12.2022
Certificate III - Web Design
Gordon Institute of TAFE
Geelong, VIC07.2015
Certificate IV - Small Business Management
Computer Training Australia
Colac, VIC07.2015
Certificate IV - Bookkeeping
Macquarie Education
Geelong, VIC05.2015
Replacement Parts Traineeship - Automotive Spare Parts
Barton TAFE
Melbourne, VIC12.1993
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
Certification
- Current First Aid Training -2024
Timeline
Parts Interpreter
Ballarat Toyota
01.2023 - Current
Site Supervisor
Bohan Cleaning Services
09.2019 - 01.2023
Retail Manager
Cow Lick Bookshop
01.2017 - 11.2017
Site Supervisor
Colac Cleaning Services
01.2016 - 08.2019
Team Leader
Pacific Dunlop
01.1997 - 01.1999
Sales Manager
Motor Components
01.1996 - 01.1997
2IC Manager
Burson Auto Spares
01.1995 - 12.1995
Branch Manager
Repco Auto Spares
01.1994 - 12.1994
Parts Interpreter
Repco Auto Spares
01.1993 - 12.1993
Advanced Diploma - Building Design
Federation University Australia
Certificate III - Web Design
Gordon Institute of TAFE
Certificate IV - Small Business Management
Computer Training Australia
Certificate IV - Bookkeeping
Macquarie Education
Replacement Parts Traineeship - Automotive Spare Parts
Barton TAFE
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