Barb O'Neil

A/g Branch Manager – Information Management and Technology Branch

• Drafted and reviewed contracts, policies, procedures, and other documents related to IT programs.
• Identified potential risks associated with the implementation of new IT programs.
• Conducted research into emerging technologies that could be applied to enhance existing IT systems.
• Ensured compliance with relevant regulations and standards when implementing new IT programs.
• Facilitated collaboration between teams by encouraging open communication channels.
• Managed budgeting and financial planning processes for the organization.
• Collaborated with business partners to define scope, budget, timeline, objectives, and deliverables for each project.
• Provided leadership and guidance to team members on best practices for developing IT solutions.

• Responsible for leading a cross-functional Robotic Process Automation (RPA) Team to develop process automation for the Community Grants Hub to support Grant Administration and Client Agencies.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Participated in project meetings providing input on timeline estimates, resource allocation, budgeting.
• Reviewed completed work to verify consistency, quality and conformance.
• Assisted in the evaluation of new technologies for potential application in automation projects.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

• Responsible for supporting Senior Responsible Officers (SRO) and Project Managers with the implementation of project management practices, processes, and change management tools to successfully deliver programs and projects.
• Identified project needs by reviewing project objectives and schedules.
• Kept project teams on-task with proactive control of budgets, schedules and scopes.
• Assisted in developing key performance indicators used to measure the success of each initiative.
• Prepared detailed reports outlining various aspects of a given project such as cost analysis or performance metrics.

• Assistant Director in the Service Delivery Transformation (SDT) Strategy Team
• Responsible for driving the future Service Delivery Operating Model and supporting the implementation of the Service Delivery Transformation work packages.
• Drafted reports summarising progress made on projects for review by executive leadership team.
• Modified project plans when needed to better align with departmental objectives.
• Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
• Participated in cross-functional teams responsible for developing innovative solutions for complex problem.

• Established standards of excellence for customer service delivery throughout the department.
• Developed protocols for handling confidential information within the department.
• Facilitated regular cross-functional meetings between teams to ensure alignment on objectives.