Barb Attard
Cannon Hill,Queensland
Summary
A highly motivated, reliable and experienced professional, currently working as a Business Support Coordinator. Duties include but not limited to organising Board meetings, Corporate social events and catering, Strategic Planning sessions, international webinars with guest presenters, transcribing and distributing confidential meeting minutes, maintaining websites and membership bases. Responsible for 3 clients, trusted with confidential records while fostering relationships with board members, team members and clients.
I am a polished and experienced Venue Manager, with over 7 years' experience in a very successful, busy venue, with over 30 staff.
A strong history in retail, also owning and managing my own small business, giving an in-depth understanding of impeccable Guest Services.
I posses the ability to remain calm and composed in all manner of hectic, challenging and sometimes volatile and stressful situations.
Organised, dependable candidate, successful at managing multiple priorities with a positive attitude, impeccable time management and willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Business Support Coordinator
Australian Medical Association Queensland (AMAQ)
07.2024 - Current
- Streamlined office operations by implementing efficient administrative processes, updating procedures, refining electronic folders and filing.
- Maintained strict confidentiality protocols when dealing with sensitive corporate information or personnel matters.
- Improved customer satisfaction by providing timely and professional support to clients.
- Organised travel arrangements for executives, including transportation booking, accommodation reservations, restaurant bookings and itinerary planning.
- Established strong client relationships by fostering effective communication channels and addressing concerns promptly.
- Coordinated meetings, events, international webinars.
- Maintained accurate records of all business documentation, streamlining access to critical information for decision-making purposes.
- Managed multiple projects simultaneously, ensuring timely completion of tasks and meeting deadlines consistently.
- Represented company at conferences and seminars to boost outreach, assisted in registration and membership assistance.
- Self-motivated, with a strong sense of personal responsibility.
- Served as executive staff liaison to several committees.
Assistant Venue Manager
Timezone, Westfield Garden City
10.2023 - 07.2024
- Running shifts as Manager on Duty in the absence of Venue manager, equipped to manage team, spot check on all games and machinery in venue.
- Completing End of Day Banking for 3 departments, completing reconciliations, shutdown, pack up and clean of venue.
- Monitoring stock levels, placing orders with multiple large suppliers.
- Managing multiple departments, including guest services, floor team, venue technicians, kitchen team, technicians, party hosts & event coordinators.
- Overseeing facility & machine maintenance tasks to ensure a clean, safe, and aesthetically pleasing environment for guests & team at all times. Ensuring team members compete regular floor checks for spills and rubbish, regular glass and surface hygiene cleaning. Inspecting equipment and facilities for signs of wear or damage impacting safety.
- Evaluate employee performance, identifying areas for improvement and providing constructive feedback for professional development. Conducting disciplinary meetings when required.
- Increase overall profitability by strategically upselling regular packages as well as promotions.
- Ongoing regular training of team, to ensure exceptional guest experiences and uphold company values.
- Enforce safety policies and procedures to manage risks and prevent accidents and mishaps.
- Assigned work to staff, set schedules, and motivate strong performance in key areas.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Work flexible hours across night, weekend, and public holiday shifts.
- Developed and maintained courteous and effective working relationships.
Venue Manager
Timezone Caneland (Mackay)
09.2016 - 10.2023
- Manager of a very busy family entertainment venue, with 30+ team.
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management. Conducted monthly full stock take and auditing.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness with performance management. Tracked employee attendance and punctuality, addressing reliability problems quickly and conducting disciplinary meetings where necessary.
- Responsible for recruiting, hiring and training of team members. Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Evaluated customer feedback via Review Tracker on a daily basis to identify areas for improvement within venue operations and implemented necessary changes accordingly, responding to guests feedback.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Handled problematic guests to assist employees and maintain excellent customer service using conflict resolutions.
- Enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Monitored daily cash discrepancies, completed comprehensive end of day banking & inventory shrinkage.
- Enhanced customer satisfaction with excellent face-to-face communication, problem-solving skills, and timely resolution of issues. Interacted well with guests to build connections and nurture relationships.
- Completed and submitted incident reports escalating to the correct management level, following up with the injured party.
- Facilitated seamless transitions between events by efficiently managing team ensuring all roles were clear.
- Supervised and assisted in the creation of exciting merchandise displays to catch attention of store customers.
Owner / Manager Momi Homewares & Gifts
Self Employed
04.2014 - 09.2016
- Owner / operator and solely responsible for sourcing, buying and merchandising of boutique homewares, handmade jewellery, candles and leather handbags & accessories.
- Attended trade buying fares in Sydney and Melbourne, speaking directly to suppliers.
- Securing through negotiation with suppliers both local and national the stocking of exclusive brands.
- Managing a small team of 2 employees.
- Setting and following budgets and accounts.
- Following interior decorator and fashion trends while keeping a unique edge.
- Stock take duties.
- Managed day-to-day business operations, opening and closing store, daily presenting and merchandising, cleaning, cash handling, guest interaction.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business' financial stability.
Skills
- Team Management, Training & Supervision, Coaching & Mentoring
- Facility Maintenance, upkeep & oversight
- Health and safety compliance, incident reporting
- Task Prioritization & Budget Management
- Relationship Building
- Attention to Detail, Strong Organisational & Time Management
- Guest Relations
- Strong written and verbal communication
- Scheduling
- Disciplinary meetings experience
- Conflict Resolution strengths
- Friendly, Positive Attitude
- Multitasking
- Microsoft Office Suite experience
- Teamwork and Collaboration
- Critical Thinking
Timeline
Business Support Coordinator
Australian Medical Association Queensland (AMAQ)
07.2024 - Current
Assistant Venue Manager
Timezone, Westfield Garden City
10.2023 - 07.2024
Venue Manager
Timezone Caneland (Mackay)
09.2016 - 10.2023
Owner / Manager Momi Homewares & Gifts
Self Employed
04.2014 - 09.2016
Similar Profiles
Jonathan OngJonathan Ong
Vice-President (Academic) at Singapore Medical Association of Queensland (SMAQ)Vice-President (Academic) at Singapore Medical Association of Queensland (SMAQ)
Donna MoyleDonna Moyle
Project Manager, Healthier Tuckshops Support Program at Queensland Association of School TuckshopsProject Manager, Healthier Tuckshops Support Program at Queensland Association of School Tuckshops
Jace HaleyJace Haley
Hockey Referee at Skate Queensland AssociationHockey Referee at Skate Queensland Association
Tejal RathodTejal Rathod
Cleaner at School and MedicalCleaner at School and Medical
MANSI BHARATBHAI RUGHANIMANSI BHARATBHAI RUGHANI
Bread Packer at AUSTRALIAN GARLIC BREAD COMPANYBread Packer at AUSTRALIAN GARLIC BREAD COMPANY