Barbara Blake
North Lakes,QLD
Summary
Dynamic Practice Manager with a proven track record at OrthoRegen, excelling in policy development and customer service. Achieved seamless accreditation through effective records management and staff coordination. Demonstrated expertise in Medicare processing while fostering a collaborative environment that enhanced patient care standards and overall clinic efficiency.
Overview
12
12
years of professional experience
Work History
Practice Manager
OrthoRegen
Kedron, Qld
07.2018 - 05.2025
- Maintained records management system.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Created and implemented policies and procedures for effective practice management.
- Maintained optimal cleaning and accreditation standards.
- Phlebotomy under doctor supervision.
- Processed blood to obtain both Platelet Lysate and Platelet Rich Plasma for injection
- Set up procedures, cleaned up after procedures.
- Maintained high standards of cleanliness in between patients.
Practice Manager
Chermside Family Medical Centre
Chermside, Qld
08.2013 - 06.2018
- Maintained records management system to process personnel information.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Created and implemented policies and procedures for effective practice management.
- Management and coordination of nine general practitioners and 6 reception staff.
- Composed policy and procedures manual.
- Achieved accreditation twice through AGPAL without any issues being recorded.
- General ordering and maintenance of the clinic premises.
- Reported to practice owner.
- Maintained patient care standards and ensured optimal patient experience.
Education
High School Diploma -
My Carmel College
Brisbane 12-1975
Skills
- Records management
- Policy development
- Customer service
- Accreditation processes
- Staff roster coordination and management
- Staff and doctor payroll
- Doctor appointment book maintenance
- Proficiency in Medicare and HiCaps processing
- Ordering of medical consumables
- Payment of accounts from outside creditors
Timeline
Practice Manager
OrthoRegen
07.2018 - 05.2025
Practice Manager
Chermside Family Medical Centre
08.2013 - 06.2018
High School Diploma -
My Carmel College
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