Barbara Bridge
Donvale,VIC
Summary
Highly organised and detail-oriented professional with a strong foundation in administrative operations, stakeholder communication, and coordination, seeking to transition back into the dental vocation as a Senior Administrative and Clinical Coordinator. Proven ability to manage complex workflows, establish efficient systems, and provide exceptional customer service, as demonstrated through experience in the public sector managing large portfolios and coordinating diverse logistical arrangements. Possessing transferable skills in team support, problem-solving, compliance, and meticulous record-keeping, with a proactive approach to ensuring smooth operational efficiency and positive stakeholder experiences. Holds an ADA Certified Dental Assistant qualification, indicating a foundational understanding of the dental environment, and has a history of working in diverse dental and medical clinic settings.
Overview
2026
2026
years of professional experience
Work History
Reception Services Officer
Department of Families Fairness and Housing
03.2025 - Current
- Manage a high volume of daily enquiries (up to 130) via phone and in person, providing professional and respectful support, demonstrating strong front desk and communication skills.
- Accurately assess and direct service needs, effectively acting as a first point of contact and ensuring efficient routing of enquiries.
- Liaise with staff across all levels to facilitate smooth daily operations, highlighting collaborative teamwork and communication abilities.
- Collected, arranged, and input information into database system.
Property Portfolio Officer
Homes Victoria
04.2022 - 03.2025
- Managed a portfolio of 700 properties, coordinating lease renewals and ensuring compliance with the Residential Tenancies Act, demonstrating strong organisational and administrative skills relevant to managing a complex operational environment.
- Oversaw contract obligations with Residential Housing Agencies, ensuring adherence to agreements and regulatory requirements, highlighting attention to detail and compliance management.
- Collaborated with internal teams and external contractors to resolve property-related issues, showcasing problem-solving and stakeholder communication abilities.
- Utilised departmental IT systems (HiiP, IBM Notes, PASS) for accurate record-keeping, progress tracking, and reporting, demonstrating proficiency in data management and the ability to learn new software.
Project Officer - Leasing
Homes Victoria
02.2021 - 04.2022
- Supported lease negotiations and rental assessments, demonstrating understanding of administrative processes and attention to detail.
- Coordinated relocation projects, ensuring smooth transitions for tenants and minimising disruption, showcasing logistical and organisational skills.
- Negotiated and facilitated 300 lease agreements and contract approvals, highlighting communication, negotiation, and administrative expertise.
- Coordinated property inspections and compliance checks, emphasising attention to detail and adherence to procedures.
Tenancy and Property Services Officer (HSO)
Department of Families Fairness and Housing
06.2019 - 02.2021
- Managed a portfolio of 300 public housing properties, ensuring policy compliance and renter satisfaction, demonstrating responsibility and adherence to regulations.
- Resolved disputes and managed tenancy breaches, showcasing problem-solving and conflict resolution skills.
- Facilitated property maintenance and complaint resolution, highlighting coordination and customer service abilities.
Early Dental/Medical Experience
Various Clinics (Orthodontic, Private,Public)
1991 - 2003
- Gained comprehensive experience in both front desk and clinical settings, providing patient care, administrative support, and assisting dental professionals in diverse environments, including orthodontic, private, and public clinics.
- Managed patient interactions, including reception, appointment scheduling, and handling inquiries, while ensuring accurate patient records and adherence to confidentiality protocols.
- Provided chairside assistance during a variety of dental procedures, maintained strict sterilisation and infection control standards, and assisted with patient education and post-operative instructions.
- Oversaw the management of clinical supplies and materials, ensuring adequate stock levels and efficient inventory processes. Coordinated with service providers for the maintenance and repair of dental equipment, ensuring a functional clinical environment.
Education
Project Management Fundamentals - Project Management
Swinburne University of Technology
Melbourne, VIC01-2024
MYOB - Accounting
Box Hill Institute of TAFE
Melbourne, VIC01-2004
Dental Nursing Certificate - Dental
Australian Dental Association
Melbourne, VIC01-1992
Skills
- Administrative Operations & Front Desk
- Stakeholder Communication & Customer Service
- Dental/Medical Knowledge (Previous)
- Organizational & Time Management
- Coordination & Logistics
- Compliance & Regulatory Adherence
- Problem-Solving & Issue Resolution
- Stock Management & Maintenance Coordination
- Team Support & Collaboration
- IT Systems
Timeline
Reception Services Officer
Department of Families Fairness and Housing
03.2025 - Current
Property Portfolio Officer
Homes Victoria
04.2022 - 03.2025
Project Officer - Leasing
Homes Victoria
02.2021 - 04.2022
Tenancy and Property Services Officer (HSO)
Department of Families Fairness and Housing
06.2019 - 02.2021
Early Dental/Medical Experience
Various Clinics (Orthodontic, Private,Public)
1991 - 2003
Project Management Fundamentals - Project Management
Swinburne University of Technology
MYOB - Accounting
Box Hill Institute of TAFE
Dental Nursing Certificate - Dental
Australian Dental Association
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