Barbara Cindric
Middleton Grange,NSW
Summary
Accomplished Office Administrator and Restaurant Manager with a proven track record at Site Demolition Pty Ltd and Madera, enhancing operational efficiency and customer satisfaction. Expert in office administration and time management, adept at fostering strong relationships and implementing feedback-driven improvements. Skillfully balanced administrative support with leadership, achieving significant service enhancements.
Overview
7
7
years of professional experience
Work History
Office Administrator
Site Demolition Pty Ltd
02.2020 - 09.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Enhanced customer service by developing feedback system that addressed client concerns promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Restaurant Manager
Madera
01.2018 - 01.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Developed loyalty program to encourage repeat business, enhancing customer retention.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
Skills
- Time Management
- Office Administration
- Administrative Support
- File Organization
- Customer Engagement
- Verbal Communication
- Document Management
- Mail handling
- Customer Relationship Management (CRM)
- Scheduling appointments
- Scheduling
- File Maintenance
- Schedule and calendar management
- Inbound phone call handling
- Managing office supply inventory
- Office Supply Management
- Customer Service
- Scheduling and Coordinating
- Documentation And Reporting
- Professional and Courteous
- Customer Relationship Management
- Work Planning and Prioritization
- Managing Operations and Efficiency
- Budget Management
Timeline
Office Administrator
Site Demolition Pty Ltd
02.2020 - 09.2024
Restaurant Manager
Madera
01.2018 - 01.2020
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