Summary
Overview
Work History
Education
Skills
Availability
References
Timeline
Generic

Barbara Faro

Epping,VIC

Summary

Dedicated retail sales assistant with experience in a retail environment, with skills of customer sales and customer loyalty through individualized service. Skillful in learning customer needs, directing to suitable merchandise and upselling to meet specific KPI's. Committed to strengthening customer experiences with positivity and knowledge when answering customer concerns and processing sales. Always willing to expand knowledge, expertise and grow within the company.

Overview

5
5
years of professional experience

Work History

Retail Team Member

Bras N Things
08.2023 - Current
  • Greeted customers, helped locate certain merchandise, and suggested suitable options. Increased sales and customer satisfaction through personalized servicing.
  • Maintained up to date knowledge of store stock and promotions to educate customers and help provide exceptional service, to build customer loyalty and retention.
  • Use POS system to process sales, returns, online orders, and gift card activations.
  • Opening of the store, including counting morning float and morning cleaning procedures of the store.
  • Closing of the store including balancing the registers, handling cash, counting change, and appropriate banking procedures.
  • Received and processed stock deliveries by scanning them into our system, putting on security tags, size ordering and ready to be put with floor stock.
  • Coordinated restocking of merchandise with current visual merchandise standards and accurate signage for current running promotions.
  • Worked alongside with manager to solve any problems and handle customer concerns.

SALES ASSISTANT

THE YARD BY THE BAY
01.2020 - 12.2023
  • Operated POS system efficiently for all customer interactions and sales
  • Collected credit card, cash and gift certificate payments from customers
  • Greeted incoming customers and provided friendly customer service, also offering samples of ice cream flavors to customers
  • Maintained menu knowledge and fielded customer questions to provide information about products, pricing and any allergy concerns
  • Kept work areas sanitary and organized to promote efficiency and team safety
  • Effectively communicated with manager and peers of any issues, including low inventory of specific ice cream flavours and/or stock
  • Assisted in cleaning food preparation areas, tools, equipment and dirty dishes.

BARISTA/ALL-ROUNDER

THE COFFEE CLUB GREENSBOROUGH
01.2021 - 05.2023
  • Received and accurately processed customer payments by utilizing POS system
  • Friendly greeted and communicated with customers to take beverage and food orders
  • Offer customers recommendations based on preferences and allergens
  • Opened the store in the morning including setting up the store, cleaning, set up coffee machine and counted till
  • Closed the store, counted till and balanced the till
  • Stock up whatever necessary and clean the store ready for the next day
  • Effectively ordered, counted and put away stock deliveries
  • Followed health and safety guidelines while maintaining high levels of cleanliness, organization, storage and sanitation of food and beverage products
  • Prepared and served coffee, hot drinks, iced drinks and more up to the store's standard.

WAITRESS

[MARTNI&CO PLENTY VALLEY]
11.2018 - 05.2019
  • Applied communication and problem-solving skills to resolve customer complaints
  • Cleaned outdoor and indoor eating area by wiping and resetting tables, working efficiently to keep the work area clean
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select meal choices based on individual preferences
  • Maintained customer satisfaction with timely table check-ins to remove courses, replacing utensils and assess food and beverage needs
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Decreased customer wait times by efficiently carrying multiple plates at one time without spilling or dropping food
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Education

Bachelor Of Nursing - Nursing

La Trobe University
Bundoora, Australia

Skills

  • Committed and Dedicated
  • Reliable & Trustworthy
  • Friendly, Positive Attitude
  • Retail Merchandising
  • Product Knowledge
  • Cash Handling
  • Store Organization
  • Strong Communication and Interpersonal Skills

Availability

  • Monday - Sunday: All day
  • Commence university 04/03/2024, however flexible schedule to abide by contracted hours.

References

  • Sophie Sparks, 0438 685 542
  • Alicia De Thomasis, 0437 700 746
  • Dante De Thomasis, 0434 041 459
  • Victoria Luccitti, 0429 579 478
  • Zahra Lyall, 0487 502 557

Timeline

Retail Team Member

Bras N Things
08.2023 - Current

BARISTA/ALL-ROUNDER

THE COFFEE CLUB GREENSBOROUGH
01.2021 - 05.2023

SALES ASSISTANT

THE YARD BY THE BAY
01.2020 - 12.2023

WAITRESS

[MARTNI&CO PLENTY VALLEY]
11.2018 - 05.2019

Bachelor Of Nursing - Nursing

La Trobe University

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Barbara Faro