Barbara Jelich
Mount Warren Park,QLD
Summary
I am a well-rounded and professional administration officer with over seventeen years of experience in various roles currently at Logan Hospital and at Gold Coast Health at Gold Coast University Hospital.
I am a strong team player with an eye for accuracy and detail. I recognise the values and differences of people and the benefits of diversity including differing work styles that enhance outcomes and delivery of services.
Overview
17
17
years of professional experience
Work History
Director Support Officer - Endocrinology
QLD HEALTH
Logan Hospital
03.2024 - Current
- Manage and organise the Director of Endocrinology and departmental staff including management of appointments and time schedules, communication systems, supplies and maintenance of ICT and other equipment.
- Provide accurate and timely information and assistance to clients and staff within the Health Service District and external agencies.
- Undertake secretarial functions for the Director and other key senior staff (medical and nursing)such as coordinating appointments, screening incoming calls and visitors, scheduling meetings, secretariat to meeting, typing, organising attendance at conferences and workshops by making the necessary arrangements(travel and accommodation)and any other administrative/secretarial support as required.
- Ensure the smooth functioning of the unit on a day-to-day basis, including at times working autonomously in the absence of the Director in establishing work priorities and meeting deadlines.
- Act as a primary point of contact for the unit for all incoming and outgoing communication. This includes examining, prioritising and managing the flow of communication including the preparation of letters, memos and briefs as required.
- Coordinate and assist with recruitment processes within the Department. Complete recruitment documentation with a high level of accuracy.
- Support various aspects of the department's medical rosters, including data entry and general roster maintenance(overtime adjustments, shift swaps, leave requests etc)
- Possess high level computer and technology skills (e.g. setting up audio/visual meetings) in a range of systems including Microsoft Office Suite (e.g. Office 365, Microsoft Teams, Excel spreadsheeting/Word/PowerPoint), relevant Hospital Based Computer Systems and database systems, and email systems (e.g. Outlook).
Director Support Officer - Orthopaedics and Trauma
QLD HEALTH
Gold Coast University Hospital
06.2023 - 03.2024
- Organise and deliver secretarial and administration duties to assist the Clinical Business Unit leads to fulfil their duties, always ensuring professional and efficient services, whilst adhering to strict confidential and privacy guidelines.
- Support the efficient operation and coordination of daily activities through diary management, including organising, coordinating, and scheduling appointments and meetings, and reprioritise meetings when there are competing demands, while driving optimal usage of time.
- Organise relevant meetings by booking meeting rooms, preparing, and distributing agendas, recording, and disseminating accurate minutes in a timely manner.
- Liaise effectively with all levels of staff to ensure a timely service is provided while maintaining accuracy, professionalism, and fairness.
- Possess interpersonal and written communication skills, including the ability to identify and anticipate needs and acting resourcefully to find and implement solutions to meet those needs.
- Work autonomously, organise, prioritise and manage own workload effectively, responding to competing demands, whilst remaining flexible and responsive to the changing needs of the business unit.
- Collate, log and process workflows (HR personnel forms, Finance requisitions/invoicing etc.) within specified timelines.
- · Possess high level computer and technology skills (e.g. setting up audio/visual meetings) in a range of systems including Microsoft Office Suite (e.g. Office 365, Microsoft Teams, Excel spreadsheeting/Word/PowerPoint), relevant Hospital Based Computer Systems and database systems, and email systems (e.g. Outlook).
- Work collaboratively to ensure effective administrative services is always maintained while understanding and working within delegations and multi-disciplinary team environments, including HR, Legal, Finance and other relevant business areas outside of immediate Division.
Project Administration Officer
QLD HEALTH
Gold Coast University Hospital
11.2020 - 06.2023
- Accurate collection and audit of qualitative and quantitative data
- Provide ad hoc administrative support to the Trauma Systems Administrator Secretarial duties including but not limited to minute taking, agenda collation, meeting room management and catering arrangements.
- Prioritise workload effectively and performed duties responsibly and with integrity in the absence of supervisor ensuring deadlines and objectives were met.
- Triage and action all incoming correspondence and prepared draft responses whilst always maintaining confidentiality and accuracy.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Receptionist
QLD HEALTH
Gold Coast University Hospital
07.2018 - 11.2020
- Raised purchase requisitions in S4/HANA
- Provided admin support to Medical Directors including secretarial duties and managing all incoming and outgoing mail.
- Initial contact person for all visitors and staff inquiries including raising maintenance requests.
- Collated, collected, and audited stores and stationary orders for Surgical clinical administration.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Performed data entry tasks into various computer systems accurately and promptly.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
Clinical Records Officer
QLD HEALTH
Gold Coast University Hospital
02.2007 - 07.2018
- Provided admin and systems support in relation to confidential patient medical records.
- Supported CBU's with medical record requirements including creation of electronic medical records and end user assistance on records information systems including HBCIS, admissions, patient transfers, discharges, opening beds and leave arrangements.
- Maintained physical and electronic records, ensuring accuracy and security of information.
- Handled incoming calls and directed callers to appropriate department or employee.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Scanned images and documents with careful attention to clear scans and to correct document naming conventions
Skills
- Display awareness and motivation
- Show resilience and compassion
- Work collaboratively
- Communicate effectively
- Problem-Solving
- Computer Literacy
- Project Management Tools
- Plan and Prioritise
- Deliver Results
Additional Information
TRAINING:
- Cyber Security Essentials
- Ethics Integrity and Accountability, Fraud Control Awareness and PID
- Infection Control Awareness
- OVP Conflict Management and Challenging Behaviour Awareness
- Recognise, Respond, Refer: Domestic and Family Violence
- Speaking Up for Safety (SUFS)
WORKSHOPS:
- Emotional Intelligence
- ieMR - ESM Master Class
- ieMR - ESM Surgical Admin
- Resilience
- S/4HANA - Operational Procurement
- Values for Leaders
Referees
KIM DEAN
Manager Administration Services Internal Medicine
Logan Hospital
Work Phone: 07 2891 5027
Email: Kim.Dean2@health.qld.gov.au
DR MICHAEL THOMAS
Clinical Director
Orthopaedics & Trauma
Mobile: 0404 136 126
Email: michael.thomas5@health.qld.gov.au
MR COLIN PEARSON
A/Nursing Director
Orthopaedics & Trauma
Mobile: 0430 220 255
Email: colin.pearson@health.qld.gov.au
Timeline
Director Support Officer - Endocrinology
QLD HEALTH
03.2024 - Current
Director Support Officer - Orthopaedics and Trauma
QLD HEALTH
06.2023 - 03.2024
Project Administration Officer
QLD HEALTH
11.2020 - 06.2023
Receptionist
QLD HEALTH
07.2018 - 11.2020
Clinical Records Officer
QLD HEALTH
02.2007 - 07.2018