Barbara Lo Monaco
Mareeba,QLD
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Passionate, spirited and classically trained culinary professional, skilled in building relationships and developing high-performing teams. Leader in delivery of excellent customer service. Dedicated to food safety, customer service best practices and quality food service. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Head Chef and Cafe Manager
the cape gateway motel
Mareeba, Qld
11.2020 - Current
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained kitchen workers on culinary techniques.
- Planned and prepared food product orders to maintain appropriate stock levels.
- Monitored quality, presentation and quantities of plated food across line.
- Regularly interacted with guests to obtain feedback on product quality and service levels.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Analyzed recipes to determine menu prices based on cost of food, labor and overhead.
- Resolved conflicts between team members in a professional manner.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Recruited, trained, managed and evaluated cafe staff performance.
- Organized promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.
Kitchen Hand
mareeba leagues club
Mareeba, Qld
08.2016 - 11.2020
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
- Partnered with chef to cook food and comply with food preservation guidelines.
- Monitored temperatures of prepared food and cold-storage areas.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Inspected kitchen equipment for proper functioning before use.
- Cleaned and sanitized utensils, dishes or silverware.
- Cleaned dishes, pots, pans and utensils.
- Wrapped, dated and labeled food items in storage for safety and freshness.
Farm Hand
various
Mareeba, Qld
02.2015 - 05.2016
- Selected products and items from shelves and pallets for customer orders.
- Labeled packages accurately with destination addresses for shipping purposes.
Secretary to the General Manager
top2trade
Latina, Italy
01.2013 - 11.2014
- Handled incoming calls and directed callers to appropriate department or employee.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Processed invoices from vendors and suppliers according to company policy.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Retail Worker
Risparmio casa
Rome, Italy
09.2010 - 12.2012
- Welcomed customers, offering assistance to help find store items.
- Greeted customers, answered inquiries and explained promotions in a friendly manner.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Processed customer payments quickly and returned exact change and receipts.
Real Estate Assistant
GHEA IMMOBILIARE
Latina, Italy
09.2006 - 09.2010
- Maintained accurate records of all transactions including contracts, closing statements and other legal documents.
- Compiled data from multiple sources to create detailed reports on the local housing market.
- Provided administrative support to real estate agents by organizing paperwork, answering phones, responding to emails and managing calendars.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Education
Advanced Diploma - Agricultural Business And Management
ACAH AUSTRALIAN COLLEGE OF AGRICOLTURE & HORTICOLT
Cairns01-2019
Professional Course - Chef Training
Italian Chef Academy
Rome Italy06-2018
Diploma - Agricolture Management
ACAH AUSTRALIAN COLLEGE OF AGRICOLTURE & HORTICOLT
Cairns, QLD01-2017
Skills
- Dish Preparation
- Ingredient Selection
- Food Safety Regulations
- Inventory Rotation
- Forecasting and Planning
- Budgeting and Cost Control
- Banquets and Catering
- Food Safety
- Waste Reduction
- Sanitation Standards
- Customer Engagement
- Coffee Shop Operations
- Scheduling
- Operational Efficiency
- Cost Controls
- Employee Scheduling
- Staff Management
- Cash Handling Accuracy
- Professional Appearance
- Complaint Handling
- Customer Assistance
- Multitasking and Organization
- Attention to Detail
- Customer Service
- Administrative Support
- Client Correspondence
- Teamwork and Collaboration
Languages
Italian
Native/ Bilingual
English
Professional
Certification
- Quensland RSA
- Use higienic practices for food safety
Timeline
Head Chef and Cafe Manager
the cape gateway motel
11.2020 - Current
Kitchen Hand
mareeba leagues club
08.2016 - 11.2020
Farm Hand
various
02.2015 - 05.2016
Secretary to the General Manager
top2trade
01.2013 - 11.2014
Retail Worker
Risparmio casa
09.2010 - 12.2012
Real Estate Assistant
GHEA IMMOBILIARE
09.2006 - 09.2010
Advanced Diploma - Agricultural Business And Management
ACAH AUSTRALIAN COLLEGE OF AGRICOLTURE & HORTICOLT
Professional Course - Chef Training
Italian Chef Academy
Diploma - Agricolture Management
ACAH AUSTRALIAN COLLEGE OF AGRICOLTURE & HORTICOLT
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