Barbara & Peter Neville
Batemans Bay,Australia
Summary
Respecting authority and taking advice with a level head, we strive to achieve an excellent working relationship with our employers, fellow workers and customers. We take our responsibilities seriously, commanding a high standard of work from ourselves, and our colleagues, performing each task to the best of our ability, excelling under pressure, and thriving at a challenge.
Overview
12
12
years of professional experience
Work History
Resident Managers
The Esplanade Bay Soldiers Motel
Batemans Bay, Australia
03.2019 - Current
- Booking system – RMS 9+
- Checking in / Check out of guests
- Guest Liaison
- End of day Balancing
- End of month reports to accountant
- Banking
- Creditors / Debtors
- Payroll Preparation
- Housekeeping Rostering
- Hiring / training of new staff
- Staff Supervision
- All minor Maintenance
- Renovation/room styling
- Liaison with outside contractors
- Increased occupancy numbers
- Live onsite position
- On call – after hours
- 5 Star Boutique Motel
Relief Managers/Resident Managers
Punthill Apartment Hotels
Melbourne, Australia
06.2016 - 03.2019
- Booking system – RMS 9+
- Checking in / Check out of guests
- Guest liaison
- End of day balancing
- Banking
- Creditors
- Payroll Prep
- Weekly/monthly reports to head office
- Cash control
- Hiring / training new staff
- Staff supervision
- Housekeeping Rostering
- Pre arrival room checks
- Conferences – facility has 5 conference rooms which range in size from holding 10 people up to 250 people.
- Meet and greet
- Catering (including the various special dietary requirements eg vegan, vegetarian, gluten free)
- Room set up – various styles eg u shaped, school room, theatre, cabaret
- Data projector both inbuilt and portable
- Sound system – microphone, lectern
- Food Handling certificate
- Customer Liaison
- Victorian RSA Certificate
- Food Handling Certificate / Supervisor
- Basic Maintenance
- Liaison with outside contractors
- Live onsite position
- After hours / on-call – Late check-ins
- 4.5 Star Serviced Apartment Hotels – covering all 12 Hotel complexes around Melbourne (as relief managers)
Assistant Managers
Airport Tourist Village Melbourne
Melbourne, Australia
04.2015 - 01.2016
- Booking System - Newbook
- Check in / Check out of guests
- Guest Liaison
- End of day Balancing
- Banking
- Creditors / Debtors
- Payroll Preparation
- Housekeeping Rostering
- All Maintenance
- Liaison with outside contractors
- Live onsite position
- On call – after hours check in.
Managers
Pine Grove Holiday Park
Esperance, Australia
03.2014 - 03.2015
- Booking System – RMS - 8
- Check in / Check out of guests
- Guest Liaison
- End of day Balancing
- Banking
- Creditors / Debtors
- Payroll Preparation
- Housekeeping Rostering
- Cleaning of Cabins and Amenities as required
- Staff supervision
- Hiring / training new staff
- Co-ordinating and costing of upgrade/maintenance projects
- Co-ordinating outside trades
- Hands on maintenance projects.
- Live onsite position
- Maintaining grounds/pool/mowing lawns etc
- On call – after hours check in.
Skills
- Computer
- Word processing
- Spreadsheet
- PowerPoint
- Internet
- Data entry, update, retrieval
- Problem solving
- Touch typing
- RMS 8, 9, and 9 booking system and associated programs
- Newbook booking system and associated programs
- Liaison and negotiating with clients, medical staff, Relatives and general Public
- Excellent communication skills
- Staff Supervision
- Debtors
- Creditors
- Time management
- Housekeeping supervision
- Payroll administration
- Hands on Maintenance
- Woodworking skills
- House Renovations - Multiple
- Financial reporting
- Staff training
Training
- Food Handling Certificate, Barbara & Peter
- Food Handling Certificate Supervisor, Peter
- First Aid Certificate, including CPR, Barbara & Peter
- RSA Certificate NSW, Barbara & Peter
References
- Mr Paul Biddlestone, CEO of Batemans Bay Soldiers Club – Esplanade Motel, Paul.Biddlestone@baysoldiers.com.au
- Mr Peter Ferris, Past Director of Operations & Development for Punthill Apartment Hotels, Chief Sales & Marketing Officer for RMS, pf@rms.com.au
Timeline
Resident Managers
The Esplanade Bay Soldiers Motel
03.2019 - Current
Relief Managers/Resident Managers
Punthill Apartment Hotels
06.2016 - 03.2019
Assistant Managers
Airport Tourist Village Melbourne
04.2015 - 01.2016
Managers
Pine Grove Holiday Park
03.2014 - 03.2015