Barbara Pabustan
Sydney Olympic Park,NSW
Summary
A motivated professional known for working hard to determine risk levels with 4 years experience working in payments fraud. A well-spoken individual who promotes exemplary talents in reviewing accounts and identifying issues / fraud trends. An organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Team Leader, Fraud Operations
Cuscal
Sydney, NSW
12.2020 - Current
- Day to day management of the team across a 24/7 environment
- Ensuring all fraud tasks and reporting responsibilities are completed within SLA's and required timeframes
- Managing individual and team performance against objectives and KPI's and providing feedback for continuous improvement
- Manage the mitigation of fraud losses and volumes
- Enable the team to provide proactive analysis of fraudulent transactional data to identify fraud trends & risks
- An escalation point for any issues from employees, customers and clients
Fraud Officer
Cuscal
Sydney, NSW
09.2017 - 12.2020
- Detection of fraudulent transactions at earliest opportunity by ensuring all alerts and fraud cases are completed in a timely manner
- Identify fraud trends and risks through proactive analysis of fraudulent data
- Customer Service by interacting with customers and clients through inbound and outbound calls
- Ensure SLA's and client commitments are met and exceeded
- Liaise with merchants, Visa and internal departments to assist in the mitigation of fraud
VIP Guest Services
The Star Casino
Sydney, NSW
09.2010 - 09.2017
- Maintain a guest focus in all services, ensuring that guest service delivery is timely, effective and efficient and that it meets both the guest’s needs and The Star standards.
- Handle all guest queries and complaints with diplomacy and tact and refer all problems together with regular and informative feedback to the manager
- Problem solving and conflict management within an environment where substantial bets are made, won and lost. Ensuring service is empathetic and accepting through fortune and misfortune.
- Ensured compliance with RSA, OHS and money laundering.
Education
Bachelor of Science - Applied Social Science
Australian College of Applied Psychology
Sydney, NSW03.2012
Skills
- Client Service
- Complaint Resolution
- Attention to Detail
- Analytical Thinker
- Coaching and Training
- Time Management
Refereces
Available upon request
Timeline
Team Leader, Fraud Operations
Cuscal
12.2020 - Current
Fraud Officer
Cuscal
09.2017 - 12.2020
VIP Guest Services
The Star Casino
09.2010 - 09.2017
Bachelor of Science - Applied Social Science
Australian College of Applied Psychology
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