BARBARA SHERRINGHAM-POULSON
Moranbah
Summary
With 17 years of experience in customer service, I bring a self-motivated approach and a proven ability to handle multiple tasks and demands simultaneously. Throughout my career, I have consistently delivered high-quality service, always striving to exceed customer expectations. Eager to expand my skill set and embrace new opportunities for learning and development.
Overview
9
9
years of professional experience
Work History
Site Cleaner
Dyno Nobel
05.2024 - Current
- Cleaning and sanitizing offices, bathrooms, and lunchrooms.
- Ensuring all cleaning tasks are completed to a high standard.
- Providing a clean and safe environment for all site personnel.
- Maintained open lines of communication with supervisors regarding progress updates or challenges encountered during daily task completion.
- Supported project timelines by completing assigned cleaning tasks within designated timeframes without sacrificing quality standards.
- Remained vigilant for potential safety hazards during cleaning tasks, implementing corrective measures as necessary to maintain a secure work environment.
- Assisted in the training and development of new team members, fostering a collaborative work environment that prioritizes safety and quality.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Supervised supplies in inventory and submitted reorder requests.
Receptionist
Oaktree Family Medical
02.2023 - 02.2024
- Work in a fast pace environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance..
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
Receptionist
Emerald Employment Medicals
08.2022 - 01.2023
- Handle all face-to-face and over the phone patient registrations, bookings, triage and queries as the first point of contact within employment medicals
- Receive payments, issue receipts, complete all billing and invoicing for patients
- Operate our booking system
- Assist with any back office activities as required, such as, outbound calls, data entry and report to manager
- Work in a fast pace environment
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Store Manager
Just Jeans
10.2021 - 08.2022
- Drive an outstanding customer experience while overseeing the team to convert traffic into customers
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Owner/Operator
Frank and Enid
07.2016 - 10.2021
- Plan, organise, direct, control and evaluate all aspects of business.
- Establish policies and procedures.
- Monitor budgets, inventory and assets.
- Respond to inquiries or complaints.
- Buy and manage purchasing of stock.
- Hire, train and supervise staff.
- Marketing all social platforms.
- Designed website, managed website.
- Inventory control.
- Self-employed.
Education
HSC -
Delroy High
Dubbo, NSWSkills
- Attention to detail
- Prioritising workload
- Willingness to learn
- Positive work attitude
- Ability to work under pressure
- Ability to work within a team & autonomous
- Ability to follow safe work practices
- Drivers licence
- Queensland Explosive Security Clearance
Additional Information
REFERENCES
Available upon request
Timeline
Site Cleaner
Dyno Nobel
05.2024 - Current
Receptionist
Oaktree Family Medical
02.2023 - 02.2024
Receptionist
Emerald Employment Medicals
08.2022 - 01.2023
Store Manager
Just Jeans
10.2021 - 08.2022
Owner/Operator
Frank and Enid
07.2016 - 10.2021
HSC -
Delroy High
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