Barbara Stewart
Mackay,QLD
Summary
Whilst working at Dr. Tanya Dodman Medical Pty Ltd, I honed my expertise in patient care coordination and confidentiality, significantly enhancing patient satisfaction and reducing wait times. My commitment to continuous improvement and exceptional customer service, coupled with a proactive approach to problem-solving, solidified my reputation as a reliable and empathetic medical receptionist.
I am a proven dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with minimal supervision.
Overview
23
23
years of professional experience
Work History
Medical Receptionist
Dr Tanya Dodman Medical Pty Ltd
North Mackay
09.2003 - Current
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Medical Receptionist
Ambrose Medical Group
Mackay
03.2001 - 09.2003
Education
High School Diploma -
St John Fisher College
BrackenridgeSkills
- Excellent customer service
- Particular attention to patient privacy
- Accurate recording and maintenance of client files
- Outstanding attention to detail
- Accountable for decisions and actions
- Reliable and punctual with a solid work ethic
- Business awareness and focus
- Committed to continuous improvement
Interests, Hobbies & Achievements
- Volunteered and coordinated at our local footy club canteen for 10 years from 2013 to 2022.
- Camping and travel.
- Have been married for 35 years and raised two great sons.
- Reading.
Timeline
Medical Receptionist
Dr Tanya Dodman Medical Pty Ltd
09.2003 - Current
Medical Receptionist
Ambrose Medical Group
03.2001 - 09.2003
High School Diploma -
St John Fisher College