Barbara Virdis
Australia/Italy
Summary
Resourceful Hospitality Manager known for high productivity and efficiency. Possess specialized skills in guest relations, operational management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring positive experiences for both guests and staff. Committed to maintaining quality standards and improving service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Floor Manager
Wineloft at the Boatshed
Cottesloe, WA
02.2024 - 02.2025
- Assisted VM on overseeing store and restaurant operations
- Identified process improvements that could help improve efficiency across the entire organization
- Improved customer service ratings by developing strong knowledge of company's products and services
- Managed inventory and stock levels in coordination with purchasing and receiving department
Floor Supervisor
Cherubino City Cellar Wine Bar
Perth, WA
09.2023 - 02.2024
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets
- Drove sales by consistently demonstrating exceptional selling skills and motivating team to meet store goals and priorities
- Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products
- Trained and coached new employees according to new hire procedures and proven sales strategies
Assistant Venue Manager
Lalla Rookh
Perth, WA
02.2023 - 08.2023
- Supported the VM in overseeing the smooth functioning of the restaurant, bar, cellar, and wine bar
- Managed all the departments and worked closely with the other managers to ensure compliance with procedures and service standards
- Maintained accurate financial records related to revenue, expenses, and payrolls
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees
Floor Manager
Fraser's Restaurant
Perth, WA
01.2022 - 01.2023
- Managed the daily operation of a 150-seat fine dining restaurant
- Worked closely with other managers to meet revenue objectives
- Wine list and wine cellar management
- Coordinated and allocated equipment, supplies and staff for events
- Managed cash register operations including deposits and reconciling discrepancies
Clubhouse Manager
Nedlands Golf Club
Nedlands, WA
07.2021 - 01.2022
- Responsible for overseeing the day-to-day Clubhouse operations
- Monitored and maintained the clubhouse budget, ensuring accurate record-keeping and financial reporting
- Scheduled, promoted, and coordinated social and private events
- Negotiated contracts with different stakeholders
- Developed and implemented policies and procedures for the clubhouse operations.
Beverage Manager
Brisbane Hotel
Perth
01.2021 - 07.2021
- Stock control, ordering, and invoicing
- Negotiated contracts with suppliers for discount, activations and promotions
- Created promotional campaigns to increase sales
- Researched emerging trends in the industry such as craft beers or specialty cocktails in order to stay current with changing consumer tastes
- Conducted training sessions for staff members on proper handling and service of alcohol drinks
Restaurant Manager
Apple Daily, Print Hall
Perth, WA
05.2020 - 01.2021
- Supervised the operations of a fast-paced 130+ seats restaurant
- Provided leadership and developed a performance-oriented working culture for staff members
- Managed the daily routine activities
- Stock control, bar operations and wine list management
Assistant Venue Manager
The Old Brewery
Perth, WA
12.2016 - 12.2019
- Supported the VM on overseeing the smooth functioning of the Restaurant, Bar, and Events
- Managed the daily, weekly & monthly routine operational activities related to the venue
- Ensured appropriate training for the staff and support continual growth and development
- Managed accounts payable, accounts receivable and payroll
- Optimized profits by controlling food, beverage and labor costs
Education
Diploma of Business -
Keystone
Perth, WAAdvanced Diploma of Management -
SBTA in Sydney
Sydney, NSWDiploma of Accounting -
UBSS Australia
Sydney, NSWMaster of Science - Remote sensing and GIS
Università Degli Studi Di Cagliari
Cagliari, SardiniaBachelor of Science - Natural Sciences
Università Degli Studi Di Cagliari
Cagliari, SardiniaSkills
- Leadership and Management
- Problem solving
- Customer service
- Inventory management
- Financial reporting
- Event planning and coordination
- Staff training
- Menu planning and design
- Labor cost control
- Food and beverage operations
- Wine cellar management
- Restaurant operations
- Team building
Key Achievements
Staff Management - Trained and mentored a team of 30+ staff, resulting in 30% decrease of staff turnover
Event Coordination - Successfully coordinated over 100 events, achieving 95% satisfaction rate
Revenue Growth - Increased revenues by 20% within 6 months through staff training
Cost Control - Reduced operational costs keeping excellent service
Certification
WSET Level 3 Award in Wines
Cicerone Beer Savvy
Safe Food Handling
WA Approved Manager
Languages
Italian
Native/ Bilingual
English
Full Professional
French
Limited
References
References available upon request.
Timeline
Floor Manager
Wineloft at the Boatshed
02.2024 - 02.2025
Floor Supervisor
Cherubino City Cellar Wine Bar
09.2023 - 02.2024
Assistant Venue Manager
Lalla Rookh
02.2023 - 08.2023
Floor Manager
Fraser's Restaurant
01.2022 - 01.2023
Clubhouse Manager
Nedlands Golf Club
07.2021 - 01.2022
Beverage Manager
Brisbane Hotel
01.2021 - 07.2021
Restaurant Manager
Apple Daily, Print Hall
05.2020 - 01.2021
Assistant Venue Manager
The Old Brewery
12.2016 - 12.2019
Diploma of Business -
Keystone
Advanced Diploma of Management -
SBTA in Sydney
Diploma of Accounting -
UBSS Australia
Master of Science - Remote sensing and GIS
Università Degli Studi Di Cagliari
Bachelor of Science - Natural Sciences
Università Degli Studi Di Cagliari
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