BARBIE RICHARDSON
Lilydale
Summary
Experienced head waiter and floor manager at a 4-star Accor Hotel in Melbourne's eastern suburbs, with recent experience at Three Double 8 Zero. Skilled in seating customers in a 120-guest dining establishment, managing daytime and evening service, and overseeing large functions. Proven track record of running front of house smoothly, including balancing registers, supervising staff, and ensuring exceptional service. Possess a current RSA Certificate for serving alcohol responsibly.
Hospitality professional with proven track record in high-end dining environments, ensuring exceptional guest experiences through meticulous attention to service details. Highly reliable and adaptable, fostering collaborative team atmosphere focused on achieving superior dining service. Adept in conflict resolution and staff training to maintain service excellence.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Fulltime Restaurant Manager
The Sebel Hotel
01.2021 - 05.2025
- The Sebel Hotel Ringwood
- Fulltime Restaurant Manager
- 5.30 start, opening breakfast and lunch service.
- Manged daily restaurant operations, ensuring smooth service flow and customer satisfaction
- Balancing register draws beginning and end off shift.
- Barista trained.
- RSA Certificate
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Trained and supervised staff on service standards and food safety protocol
- Ird day service
- Mini Bar trained.
- Running Conferences in our 2 conference rooms.
- Restaurant and Conference ordering. Coordinated inventory managements to maintain optimal stock levels and minimize waste
- Stock managing
- Developed and enforced standard operating procedures for front-of-house operations.
- Resolved customer complaints swiftly to enhance overall dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and presentation quality.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Rosters
- Booking restaurant reservation in Resi Diary
Head Waiter Floor Supervisor
Three Double 8 Zero
01.2020 - 01.2021
- I recently worked at Three Double 8 Zero, in the fast past restaurant as head waiter floor supervisor seating customers in a 120-guest dining establishment.
- I opened and close the restaurant in Barista area, and waitressing daytime service and evening service on Friday and Saturday nights as well as large functions.
- I have been responsible for making sure front off house is run smoothly, balancing and counting registers at night and running front off house while the owners have been away on holidays.
- I’m an experience waiter, running front of house, supervision of staff with service, food drinks, clearing tables, breaks etc.
Floor Staff
Boat House
01.2019 - 01.2020
- Pizza area
- Take away orders.
- Barista
- Waitressing
Cashier
ANZ Bank
01.2006 - 01.2008
- Cashier
Service Manager (head Office) Systems Operator
Woolworths Vic
01.1997 - 01.2006
- Service manager- Grocery, administration (head office) Systems operator.
- Customer Relations
- Staff supervision in large volume store
- Cash management
- Computer system for 100 plus staff rosters
- Ordering stock
- Service cashier
- Resolved complaints promptly and professionally.
- Administration
- Bookwork
- Oversaw daily operations, ensuring exceptional service delivery and customer satisfaction.
- Developed training programs to enhance team performance and operational efficiency.
- Implemented process improvements that streamlined workflows and reduced response times.
- Managed service budgets, aligning resources with organizational goals and client needs.
- Collaborated with cross-functional teams to resolve complex customer issues effectively.
- Conducted performance evaluations, providing constructive feedback to foster staff development.
- Analyzed service metrics to identify trends and drive continuous improvement initiatives.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Monitored service staff performance and provided feedback for improvement.
Front of house manager, waitress
Henry VIII Restaurant
01.1996 - 01.1997
- Front of house manager, waitress, seating customers in 150- guest dining establishment
Manager, baker and customer service
Port Noarlunga Tearooms
01.1994 - 01.1996
- Manager, baker and customer service
- Catering for functions
Dance teacher / coordinator
Melbourne / SA
01.1990 - 01.1994
- Dance teacher / coordinator
- International tour of China
Part owner of business
Honey House Café/Motel
01.1986 - 01.1988
- Part owner of business
- Running Café/Motel, managing staff and booking
- Baking
Education
Shorthand, Typing, Office training and Cooking
Boronia Secondary College
01.1977
Skills
- Extensive communication skills within customer relations / service
- I’m used to working in a fast-paced environment and capable off resolving any guess complaints and resolving issues that arise promptly and professionally
- Built loyal clientele through friendly interactions and consistent appreciation
- I’m continually receive great guess reviews on my service, friendliness, remembering the guess needs and my efficiency
- Conflict resolution
- Excellent written skills
- Attention to detail
- Master computer system for automatically order taking
- Multitasking and able to cope with physical demands and working under pressure
- Able to work as a team
- Some experience with MS Office, Word and Excel
- Guest relations management
- High volume dining
- Menu memorization
- Dining area maintenance
- Team supervision
- Table setting
- Menu presentation
Certification
Hold a current RSA Certificate.
BACKGROUND
- I have recently lived in East Gippsland for 10 years and relocated back to Melbourne over 12months ago to broaden my experience, where I’m currently employed at The Sebel Hotel.
- My previous job in Gippsland was at Three Double 8 Zero.
- This was a fast-paced restaurant.
- As well as restaurant experience, I’ve also been a customer Service/ Grocery Manager at a high-volume Woolworths store as well as 12 months at Woolworths head office in admin area.
- I’m looking to relocate asap, as I currently commuting to and from East Gippsland till, I find employment.
- I’m a fast learning and customer service/ supervisor is my forte
Hobbies and Interests
Baking, Sewing, Water activities, Gym classes, Camping
Timeline
Fulltime Restaurant Manager
The Sebel Hotel
01.2021 - 05.2025
Head Waiter Floor Supervisor
Three Double 8 Zero
01.2020 - 01.2021
Floor Staff
Boat House
01.2019 - 01.2020
Cashier
ANZ Bank
01.2006 - 01.2008
Service Manager (head Office) Systems Operator
Woolworths Vic
01.1997 - 01.2006
Front of house manager, waitress
Henry VIII Restaurant
01.1996 - 01.1997
Manager, baker and customer service
Port Noarlunga Tearooms
01.1994 - 01.1996
Dance teacher / coordinator
Melbourne / SA
01.1990 - 01.1994
Part owner of business
Honey House Café/Motel
01.1986 - 01.1988
Shorthand, Typing, Office training and Cooking
Boronia Secondary College
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