Summary
Overview
Work History
Education
Skills
Affiliations
Trainings and Seminars Attended
PERSONAL INFORMATION
Timeline
Generic

Barbie S. Cabrera

Knoxfield

Summary

To obtain a position that will enable me to use my organizational skills, educational background and ability to work well. Willing to learn and take on new responsibilities, with a strong desire to contribute to the success and growth of the company.

Overview

7
7
years of professional experience

Work History

Billing Specialist

Chong Hua Hospital
05.2023 - 11.2023
  • Processed patient billing transactions and verified charges against services rendered.
  • Coordinated with insurance providers for claims processing and approvals.
  • Ensured accuracy in billing statements and resolved discrepancies promptly.
  • Provided financial counseling and payment options to patients when needed.
  • Maintained confidentiality of patient records in compliance with HIPAA standards.

Chat Support Representative

Continuum Global Solutions
11.2022 - 01.2023
  • Delivered real-time customer assistance through live chat for billing and technical concerns.
  • Handled multiple chat sessions simultaneously while maintaining high-quality service.
  • Escalated complex issues to appropriate departments to ensure prompt resolution.
  • Logged customer interactions accurately in CRM tools.
  • Achieved and maintained performance metrics such as response time and customer satisfaction.

Billing Staff

Rutherford Hacienda and Enterprises Inc.
07.2022 - 11.2022
  • Prepared and issued accurate invoices based on purchase orders and delivery receipts.
  • Reconciled accounts receivable and followed up on outstanding balances.
  • Maintained billing records and generated monthly reports for management.
  • Collaborated with other departments to ensure billing accuracy and timely processing.

Sea Logistics Import Specialist

Kuehne+Nagel Shared Service Center Inc.
09.2020 - 07.2022
  • Managed end-to-end import documentation and customs clearance processes.
  • Monitored shipment statuses and communicated with clients regarding delivery timelines.
  • Coordinated with overseas offices, carriers, and brokers to ensure timely and compliant logistics.
  • Ensured data accuracy in internal systems and generated weekly reports on shipment progress.
  • Resolved issues related to delays, documentation discrepancies, and customer queries.

Ticketing Agent

1Aviation Groundhandling Services Corp. (Cebu Pacific Air)
04.2019 - 07.2020
  • Assisted passengers with ticket bookings, flight rebooking, and itinerary inquiries.
  • Issued boarding passes and checked travel documents for compliance.
  • Handled cash and electronic payments for ticket transactions and fees.
  • Provided excellent customer service during high-volume operations at the airport.

Teller

Customer Frontline Solutions, Inc. (Bayad Center)
07.2018 - 02.2019
  • Processed bill payments, remittances, and other financial transactions accurately.
  • Balanced daily cash transactions and prepared reports for end-of-day reconciliation.
  • Addressed customer inquiries regarding payments and services.
  • Ensured proper documentation and security of financial records.

Retail Store Assistant / Cashier

Globe Telecom Inc. (SM Cebu)
05.2017 - 12.2017
  • Provided product information and assisted customers with mobile and service selections.
  • Operated POS systems and processed sales transactions.
  • Managed inventory levels and restocked shelves as needed.
  • Handled customer complaints and directed issues to the supervisor when necessary.

HR Department Intern (On-the-Job Trainee – 440 hours rendered)

I-Tech Global Business Solutions, Inc. (Robinson’s Cybergate Cebu)
11.2016 - 02.2017
  • Assisted in updating employee records and organizing HR files.
  • Supported recruitment by scheduling interviews and screening resumes.
  • Helped facilitate employee onboarding and orientation.
  • Participated in administrative tasks and company events as assigned.

Education

Bachelor of Science - Business Administration, Human Resource Development Management

University of San Carlos-Downtown Campus
04.2017

Abellana National School
03-2010

Punta Princesa Elementary School
03-2006

Skills

  • Computer Literate
  • Ability to work with minimal supervision
  • Ability to work independently
  • Ability to work in a team
  • Adapts quickly to challenges and changes at work
  • Knowledgeable in customer service
  • Knowledgeable in cashiering
  • Basic knowledge in cleaning procedures

Affiliations

  • Society of Young Business Executives and Entrepreneurs (SYBEE) University of San Carlos Member, 2012-2017
  • Passion to Establish, Organize, Promote Leadership and Excellence (PEOPLE) University of San Carlos Member, 2012-2017

Trainings and Seminars Attended

  • COMEPP REGIONAL CONVENTION J. Centre Convention Hall, Mandaue City November 29, 2013
  • HR Readiness towards ASEAN Integration: Crossing Borders and Scaling New Heights J. Centre Convention Hall, Mandaue City September 06, 2014
  • JPMAP Cebu Mariner’s Court, Cebu City September 05, 2015
  • Journey to Human Resource Development Management University of San Carlos, P. Del Rosario Street, Cebu City October 03, 2015
  • HRDM Conference University of San Carlos, Talamban, Cebu City February 26, 2016
  • People Development Program University of San Carlos, P. Del Rosario Street, Cebu City July 22, 2016

PERSONAL INFORMATION

  • Birth Date: 11 January 1994
  • Age: 31
  • Gender: Female
  • Civil Status: Single
  • Religion: Roman Catholic

Timeline

Billing Specialist

Chong Hua Hospital
05.2023 - 11.2023

Chat Support Representative

Continuum Global Solutions
11.2022 - 01.2023

Billing Staff

Rutherford Hacienda and Enterprises Inc.
07.2022 - 11.2022

Sea Logistics Import Specialist

Kuehne+Nagel Shared Service Center Inc.
09.2020 - 07.2022

Ticketing Agent

1Aviation Groundhandling Services Corp. (Cebu Pacific Air)
04.2019 - 07.2020

Teller

Customer Frontline Solutions, Inc. (Bayad Center)
07.2018 - 02.2019

Retail Store Assistant / Cashier

Globe Telecom Inc. (SM Cebu)
05.2017 - 12.2017

HR Department Intern (On-the-Job Trainee – 440 hours rendered)

I-Tech Global Business Solutions, Inc. (Robinson’s Cybergate Cebu)
11.2016 - 02.2017

Bachelor of Science - Business Administration, Human Resource Development Management

University of San Carlos-Downtown Campus

Abellana National School

Punta Princesa Elementary School

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Barbie S. Cabrera