Barbra Oyoo
Carlton
Summary
Proven Skin Care Specialist at Sephora, adept in sales and upselling, with a knack for clear communication. Elevated client satisfaction through personalized consultations, boosting retail sales significantly. Demonstrated reliability and critical thinking in fast-paced environments, including KFC, enhancing team collaboration and customer service. Expert in computer skills and problem-solving, committed to continuous learning and excellence in skincare.
Overview
3
3
years of professional experience
Work History
Skin Care Specialist
Sephora
01.2022 - 11.2024
- Demonstrated product application on clients using testers and samplings.
- Performed thorough skin analyses to identify specific concerns and tailor treatment plans accordingly.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Recommended retail products for at-home use.
- Analyzed skin condition and made appropriate product recommendations.
- Promoted a welcoming atmosphere by greeting all visitors warmly upon arrival and addressing any questions or concerns promptly.
- Enhanced client satisfaction by providing personalized skin care consultations and treatments.
- Fostered friendly, warm, and exceptional customer experience.
- Set up and designed advertising signs and merchandise displays on shelves, counters, and tables to promote sales and attract customers.
- Handled busy schedules and stayed on top of key deadlines.
- Resolved customer complaints and facilitated conflict resolutions.
- Established trust with clients through attentive listening, clear communication, and expert knowledge of skin care practices.
- Boosted retail sales by educating clients on the benefits of various skincare products.
- Stayed current with industry trends and continued education in advanced esthetical techniques.
- Discussed procedures and treatment options with clients.
- Educated guests on current promotions, events and services within store or salon.
- Advised clients on proper home-care regimens.
- Explained benefits of skin care products to clients.
- Collaborated with other team members to create a seamless client experience from start to finish.
Team Member
KFC
04.2022 - 12.2022
- Learned all required tasks quickly to boost performance.
- Kept work areas clean, organized, and safe to promote productivity and team safety.
- Adhered to company policies, ensuring compliance with health and safety regulations.
- Performed opening and closing duties, including store cleaning and restocking.
- Assisted training employees during training sessions.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
Bachelor of Arts - Architecture
RMIT University
Melbourne, VIC11-2026
Skills
- Sales and upselling
- Clear communication
- Critical thinking
- Computer skills
- Problem-solving abilities
- Multitasking and organization
- Reliability
- Team collaboration
- Attentional to Detail
Languages
English
Native or Bilingual
Timeline
Team Member
KFC
04.2022 - 12.2022
Skin Care Specialist
Sephora
01.2022 - 11.2024
Bachelor of Arts - Architecture
RMIT University
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