Bari Singh

In this role, leading a direct team of 5 Technology Leaders Principals and direction set for strategy and delivery for 30 Technology Leaders which includes – Technology Principals, Engineering Leads/Chapter Type principals, architects, and Commercial Engineering Leads.

· Led and built a 3-year IT transformation (IT Evolution) strategy and roadmaps in collaboration with all the business and IT units across Telstra to achieve Telstra T25 (FY23-FY25) strategy objectives. Gained endorsement from Telstra Board and CEOLT.

Ø This enabled us to achieve $50M IT Operational cost out by adopting Buy Vs Build approach, re-use and modern Agile DevSecOps tooling and practices for speed to market. Uplift IT Resilience, Public Cloud/Data & AI transformation, transforming to modern Open digital modular/API first architecture across all IT domains.

Ø Established and Led IT Evolution cross-company delivery mission of $120M CAPEX transformation across 100+ Agile DevOps engineering teams (1500 FTE) and successfully delivered FY23-FY24 CEOLT commitments.

·Leading annual planning, investment prioritisation, balancing demand & supply and defining quarterly OKRs across all IT Groups to achieve strategic company objectives including improving security and risk posture and embedding IT performance metrics to measure performance.

· Co-Led a $700m IT RFP by providing technology and commercial leadership to achieve Telstra T25 objectives and consolidate 400 different vendors into 2 Global strategic partners leading to a 40% cost reduction over 5 years. The scope included 510 applications across 5 IT Capability Groups.

Ø This partnership will enable Software engineering & IT to transform into a Product Engineering organisation, stable workforce, driving innovation and speed to market by implementing modern engineering practices and technologies like artificial intelligence and delivering the best customer experience.

· Optimised a financial spend profile of annual $800M and improved 20% financial efficiency.

· Defined and implemented the strategic ambition for Telstra’s IT to move towards a Product-Centric engineering organisation supported by an Operating model leveraging perm workforce and partners' competence and change management across people, process, and technology.

· Defined North Star vision and supporting multi-year technology strategy and roadmap for Telstra Small and Medium Business (SMB) segment group to achieve business growth and radically improve customer experience.

· Strong pro-active engagement with CEOLT, C-Suite, and Senior Execs for strategic objective alignment, digitisation transformation program status, governance, and risk management.

· Successfully managed the complex multi-stakeholder landscape for coordinating in/outside the organization across different Business, and IT units at all levels to achieve business outcomes for the enterprise transformational program.

· Leading Tech Enablers/Engineering mission across 100+ engineering teams to provide technology and innovation vision for Engineering and Operational excellence to deliver the best customer experience.

Uplift quality, Resilience, and productivity by automation, shift left testing, adopting modern DevOps tooling and delivery practices, continuous improvement, NFRs, DevSecOps, Cloud & API Security principles implementation.

• Led and successfully delivered the largest and most complex Telstra prepaid mobile Digitisation transformation mission for 3M Australian pre-paid customers ($100M in investment)
• This includes partnering with Ericsson and other key partners to build an E2E Digital BSS/OSS stack from the ground up and complete legacy migration in 1-year record time
• Pre-Paid end to end cycle time from ~ 90 minutes to ~90 seconds
• Prepaid mission was selected in the top 10 in TM (Tele management) Forum’s 2021 Excellence Awards in the Digital “Customer experience & Trust” category
• Defined Telstra Energy (Utilities) North Star vision, multi-year technology strategy, and roadmap to achieve business growth and deliver the best customer experience
• Delivered Telstra Energy IT stack from the ground up and achieved public controlled launch milestone in 2022
• Built stakeholder relationships such that we became the gold standard for cross-BU collaboration
• Established Pay for Performance workforce model and led commercial discussions with Infosys and Wipro for $20M Energy mission scope of work while reducing the cost by 40% and setting up for scale
• In 2019, awarded for B2C Digitisation program IT operational readiness across 80 DevOps teams, embedding best software engineering practices, including 50 different legacy applications migration to Cloud Native applications on AWS, PCF cloud platforms, NFR’s implementation, Resilience, ORC
• Simultaneously establishing foundational engineering and product owner capabilities to pivot software development from Waterfall mindset, tools, and process to Agile DevOps.

• Delivered multi-year IT architecture and technology strategy including delivery of the E2E solution by managing onshore and offshore software engineering teams
• Responsibilities included identifying business and system requirements, architecture strategy and design development, sprint, and backlog planning, delivering the E2E solution using Agile practices, integrations with other existing technology stacks, roadmap planning, and stakeholder management.
• · Established the DevOps teams and successfully delivered all the phases of new technology solutions in a quality and timely manner to ensure required business outcomes were achieved.

· Led and successfully delivered a Digitisation transformation program for Enterprise business through API-driven architecture in partnership with Business and strategic partners with a program size of $80M - $100M in onshore/offshore model. Awarded for the high-quality delivery, and customer satisfaction.

· Managed a team of 15+ direct reports of Enterprise architects, senior engineering leads, delivery leads, Scrum of Scrum masters, solution architects, and 100+ cross-functional Agile DevOps teams.

· Led Planning and managed E2E solutions delivery, demand and supply, migration of legacy applications, Infrastructure build, Cloud native applications development, DevSecOps, maintenance, and support using the Agile DevOps model for Hybrid Cloud solutions.

· Developed and managed project governance plans, project milestones and schedules, planning/managing budgets and P&Ls, customer rollout/adoption and expansion which included but was not limited to contract development/negotiation, project proposal creation, and SoW (Statement of Work) development.

· Successfully managed the complex multi-stakeholder landscape for coordinating in/outside the organization across different Business, and IT units at all levels to achieve business outcomes for the enterprise transformational program.

· Identified the pain points of the teams, collaborated with different vendors serving the organization, and designed E2E solutions and processes to mitigate them resulting in a 20% operating cost reduction.

· Defined business needs, enterprise architecture vision for the company’s business strategy with executive stakeholders and developing multi-year rollout plan for large complex transformation programs involving new technology solutions deployment.

· Simultaneously established foundational platform engineering and product owner capabilities which course corrected years of waterfall mindset, tools, and processes.

Identified customer business requirements for Cloud Infrastructure, Network, and security solutions. Proposed novel business solutions for it, translated business requirements into detailed architecture & and designs and worked with delivery teams and third-party vendors to successfully implement it.

Client(s): Vonage (USA), Sprint (USA), M-Tel (Bulgaria), Israel, T-Mobile (UK), Rogers (Canada)

· Led and successfully delivered a $50M large-scale Agile enterprise digitisation transformational program for Vonage in 1 year record time using Amdocs CRM/OMS/Billing/EPC products through API-driven architecture. Awarded for leading the successful delivery of the Vonage Program in record time.

· Managed a team of 15+ direct reports of senior engineering leads, delivery leads & program managers, product owners, solution architects, 50 Agile engineering teams of size 500 team members, and other cross-functional teams in matrix management organisation in onshore/offshore model with teams spread across multiple continents, P&L responsibility.

· Initiated and led the workforce strategy, and commercial negotiations with partners to simplify the partner landscape, transition workforce from the US, and scale 100+ teams in India for development and operations to reduce organisational delivery and operating costs.

· Led software engineering and IT technology strategy, defined & and implemented best software engineering practices for Engineering and operational excellence as the part of Digitisation program to uplift the velocity of 80+ engineering teams in the Agile DevOps model.

· Enterprise Architect on customer site for 1 year for most complex digitisation program on migration, designing, proposing new IT, and Security solutions and responsible for end-to-end system integration with third-party systems using Agile methodology. Awarded for special contribution to the project for providing noble solutions and delivery.

· Led Incident, Problem, and Change management in 24x7 operations environment, governance, KPI reporting, and meeting SLAs & OLA's per agreed contracts.

· Led business development of $50m+ by working with Presales, RFI / RFP proposals, and quotes with Sales, estimations, and cost of new IT solutions, collaborated with Product Managers and Technical marketing to identify product enhancements and define the product roadmap.

Developed new language and drove the initiative of creating the Automatic GUI Generator using the Flex, EJB, JSP, Servlets, and JAXB as part of the extra efforts for the Enabler Application and was globally recognized.

• Part of R&D Product Engineering Group and Led core product solution design, and development for CRM, Ordering, OSS/fulfillment, and Billing products, and defining best product & and software engineering practices leading to the establishment of platform teams
• Represented Amdocs in the customer executive meetings, liaised with the product management, technical marketing, and Pre-Sales teams to bridge the gaps between customer & and business needs and products leading to the refinement of the products portfolio
• Provided & and embedded best software engineering tools, practices, and recommendations to the customers ensuring the customer needs were quickly addressed, which led to 2 Customer Assurance awards.