Barin Azimi
Guildford,NSW
Summary
I am a full-time university student, who is looking for a part-time or casual position. My previous work experiences were involved in the field of customer service, more specifically in the hospitality industry, as a waiter/server. Within my prior roles, I have gained certain skills and the experience needed to excel in the field of customer service and within future positions.
Overview
2
2
years of professional experience
Work History
Waiter
Nadia's Cafe
09.2023 - 05.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilised strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Demonstrated extensive menu knowledge, enabling personalised recommendations for guests based on preferences or dietary restrictions.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Waiter
Cafe Portico
01.2022 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Served food and beverages promptly with focused attention to customer needs.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
High School Diploma -
Auburn Girls High School
Auburn, NSW12.2021
Skills
- Customer Service
- Exceptional communication skills
- Food and Beverage Service
- Food/beverage safety knowledge
- Problem-solving abilities
- Critical Thinking
- Strong Work Ethic
- Active Listening
- Time management
- Strong multitasking
- Reliability and punctuality
- Adaptable and Flexible
- Decision-Making
- Team Leadership
- POS systems expert
Languages
Farsi
Native or Bilingual
Italian
Professional Working
Reference
- Harry Hatzi
Relationship - Previous employer.
Role/Position - Owner of Nadia's Cafe, Parramatta.
Phone: 0409928923
Timeline
Waiter
Nadia's Cafe
09.2023 - 05.2024
Waiter
Cafe Portico
01.2022 - 08.2022
High School Diploma -
Auburn Girls High School
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