Dedicated job seeker with proven ability to meet organizational needs through consistent and organized practices. Expertise in thriving under pressure and adapting to new challenges to enhance brand reputation.
Overview
1
1
year of professional experience
Work History
Security Concierge
E Group Protective Services
150 Marry St, Brisbane, QLD
04.2024 - Current
Provided friendly and professional assistance to employees, visitors, and customers at 150 Mary St, Brisbane for RTA(Residential Tenancies Authority, Queensland Revenue office, Cross River Rail, Youth Justice, and DESBT
Implemented and managed access control systems to ensure secure entry to facilities.
Monitored CCTV and alarm systems for signs of unauthorized access or breaches.
Reviewed guest identification and employee credentials to authorize entry onto premises.
Maintained accurate records related to employee access privileges, including issuing new cards and codes and revoking expired ones.
Provided exceptional customer service to ensure customer satisfaction.
Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
Maritime Screening Officer
Spotless
Brisbane International Cruise Terminal, QLD
11.2023 - 04.2025
Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
Upheld strong customer service standards while completing screenings over 5000 passengers every day.
Provided assistance to passengers requiring special attention due to age or disability.
Education
Master of Arts - English
Punjabi University Patiala
India
05-2022
Bachelor of Arts - Computer Application
Govt. Mohindra College Patiala
India
05-2020
Advance Diploma Of Civil Construction Design
Step Into Training Services College
Brisbane, QLD
Skills
Customer service
Conflict resolution
Time management
Communication skills
Team collaboration
Problem solving
Adaptability
Effective listening
Multitasking
MS Office proficiency
Patience and resilience
Writing skills
Certifications and Training
First Aid and CPR
Security
Customer service
MS office
Hobbies
Reading novels
Filmmaking
Timeline
Security Concierge
E Group Protective Services
04.2024 - Current
Maritime Screening Officer
Spotless
11.2023 - 04.2025
Master of Arts - English
Punjabi University Patiala
Bachelor of Arts - Computer Application
Govt. Mohindra College Patiala
Advance Diploma Of Civil Construction Design
Step Into Training Services College
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