Vareen Mangat

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.

• In this role, I am responsible for providing high-level customer service aligned to hospitality and gambling quality standards in receiving, processing and cash handling
• Customer service includes cash handling, information about all the latest gambling rules, filling and empty machines, keeping an eye on money-laundering, alcohol serve, food handling and other forms of communication.
• Maintained high standards in quality control procedures to ensure consistent reliability of test results.

• Increased revenue with thorough analysis of gaming trends and targeted marketing initiatives.

■ Implementing and maintaining Standard Operating Procedures (SOPs);

■ Managed all financials including maintaining cash levels and reconciliations.

■ Implementing and maintaining Key Performance Indicators (KPIs);

■ Conducting financial reconciliations including Profit & Loss (P&L); and

Manage the hotel rooms booking, gives break to staff, deal with all customer complains if I were on duty.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.

• Trained new employees on casing hand tasks, ensuring consistent performance standards across the team.
• Contributed to effective communication between crew members, fostering a collaborative working environment for optimal productivity.
• Maintained a clean work environment, promoting both safety and efficiency on the rig site.
• Increased accuracy in torque monitoring through diligent oversight of power tong operations.