Hi, I’m
Baris GOKKAYA
Summary
11+ Years within the Automotive industry. Specializing in Technical support both in Australia and New Zealand. I've had the privilege of working with some of the key players in the industry and have gained a vast knowledge of the working gears that makes the Automotive Industry what it is.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
years of professional experience
Work History
TTi Global/GP Strategies
Field Service Support Specialist
01.2021 - Current
Job overview
- Assisting the Ford dealer network with complex diagnosis on vehicles requiring assistance
- engaging in weekly vehicle off road meetings for regular status updates
- reporting all vehicle Concerns found with new release vehicles with local and APAC engineering team.
- regular dealer visits in the Eastern Region
- assisting technicians with all Hybrid/ EV vehicles
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Creating and managing project plans as well as timelines on vehicle repairs.
SAIC MOTORS (MG AUSTRALIA)
SENIOR TECHNICAL SUPPORT ANZ
03.2018 - 09.2021
Job overview
- Dealer service escalation point for ANZ team.
- , Global Technical liaison for Aftersales team to the factory/Global Engineering team.
- weekly Technical meetings with UK, Chinese, UAE team.
- Creating Tech Bulletins for dealer network.
- Organising and conducting Technical training for Technicians Australia wide as well as creating Creating Curriculums with Bosch Australia team for dealer courses including EV training.
- setting up VCM software with Bosch Australia for dealer diagnosis.
- Evaluated customer impact risk, reputation risk and regulatory risk.
PRESTIGE AUTO TRADERS
WORKSHOP MANAGER/ Service Advising
03.2016 - 01.2018
Job overview
- Job scheduling for technician's daily and checking all Clock on and Off time per Job.
- Parts ordering, Warranty claims, Diagnosing & using self guided fault finding procedures on all Prestige vehicles.
- Interacting with multiple OEM Manufactures for service(special loan tools) and warranty work.
- Assisting customers with all service requirements as well as vehicle concerns.
- organising loan vehicles within the dealership for vehicles off road.
VOLKSWAGEN GROUP AUSTRALIA
DIAGNOSTIC AND SERVICE TECHNICIAN
01.2007 - 01.2016
Job overview
- Oversee maintenance and repair of vehicles,
- Selected for Testing pre-release vehicles, Press Prepping of all new model vehicles engaging in on all Media and Press release of New Model vehicles for technical support
- completing all Master technician courses with the Volkswagen Group.
- building experiences in New Hybrid and EV technology.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Education
Trinity Catholic College Auburn, NSW
High School Diploma
Tafe NSWWetherill Park, NSW
Certificate IV from Automotive Mechanics
Volkswagen Group AustraliaChullora, NSW
Master Technician
Skills
- Diagnostics /Fault findings
- Petrol/Diesel/Hybrid vehicle experience on multiple manufactures
- diagnosing Complex Mechanical Repairs
- Ongoing Dealer Network Training
- Office and Excel Proficient
- Great Communicator
- Management collaboration
Languages
Turkish
Native or Bilingual
English
Native or Bilingual
References
will supply on request
Timeline
Field Service Support Specialist
TTi Global/GP Strategies
01.2021 - Current
SENIOR TECHNICAL SUPPORT ANZ
SAIC MOTORS (MG AUSTRALIA)
03.2018 - 09.2021
WORKSHOP MANAGER/ Service Advising
PRESTIGE AUTO TRADERS
03.2016 - 01.2018
DIAGNOSTIC AND SERVICE TECHNICIAN
VOLKSWAGEN GROUP AUSTRALIA
01.2007 - 01.2016
Trinity Catholic College
High School Diploma
Tafe NSW
Certificate IV from Automotive Mechanics
Volkswagen Group Australia
Master Technician
Similar Profiles
Steven CondarcoSteven Condarco
Training Analyst at GP StrategiesTraining Analyst at GP Strategies
Jennifer BaumanJennifer Bauman
Director of Learning Technologies at GP StrategiesDirector of Learning Technologies at GP Strategies
Kenneth PlumleyKenneth Plumley
Cadillac Academy Trainer at GP Strategies CorporationCadillac Academy Trainer at GP Strategies Corporation
A'traio PurnellA'traio Purnell
Field Service Support Specialist-Contract Position at Continental West GroupField Service Support Specialist-Contract Position at Continental West Group
Kevin WirthKevin Wirth
Field Service Manager at Hexagon AgilityField Service Manager at Hexagon Agility