Barissanajah Ali
LONDON,UNITED KINDGOM
Summary
Youth Engagement Officer- With over three years of experience in empowering young individuals and disadvantaged communities through leadership and community engagement initiatives. Demonstrated ability in creating inclusive environments that promote personal growth, advocacy, and collaboration between the community and community stakeholders.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Youth Engagement Officer
Yarra Youth Services
10.2022 - Current
- Welcome Young People to the Richmond Youth Hub and ensure a safe and inclusive environment
- Delivering programs, events and activities for young people- tailored to leadership and life skills
- Build positive relationships between young people and community organisations
- Keep accurate records of the young people who attend the program
- Keep the space clean and safe
Housing Services Officer (HSO 2)
DEPARTMENT OF FAMILY, FAIRNESS AND HOUSING
07.2023 - Current
- Use early intervention strategies to help tenants stay in their homes.
- Determine if clients are eligible for housing assistance and suggest appropriate options.
- Follow up and assist renters with maintenance queries
- Keep accurate records of your work in line with legal and departmental policies on privacy and information security.
- Handle routine cases and represent the Department at VCAT using established procedures.
- Assist clients with connecting to community organisations to help with their living outcomes
Community Engagement and Admin Officer
DEPARTMENT OF FAMILY, FAIRNESS AND HOUSING
11.2022 - 07.2023
- Answer queries, provide timely advice and take follow-up action as required, including correctly redirecting incoming mail and queries.
- Arrange meetings and conferences, including coordinating papers, organising venues, catering, agendas, taking minutes and follow-up actions and making travel and accommodation arrangements.
- Develop resources summarising new Departments and Ministers and distribute them around Department.
- Assist local community organisations in planning and coordinating events
- Created community welcome kits for distribution to new tenants
- Created a FAQS sheet following a safety forum
Assistant Restaurant Manager
KFC
01.2015 - 11.2022
- Rostering effectively for shifts while reaching labour targets and sales targets
- Recruiting Team members to hit FTR goals
- Controlling and managing stock to ensure the effectiveness of shifts
- Training Team members and equipping them with interpersonal skills
- Setting and achieving sales and product target
- Setting goals on a day-to-day basis
- Ensuring the delivery of fresh and quality products
- Completing customer transactions on the cash register
- Empowering team members to resolve customer concerns and making sure every customer leaves happy
Retail assistant
JD Sports
09.2018 - 02.2019
- Ensure high levels of customer satisfaction through excellent sales service
- Ensure high levels of customer satisfaction through excellent sales service
- Recommend products to customers
- Maintain outstanding store layout and visual merchandise
- Attending to new shipments and maintain a fully stocked store
- Excellent product knowledge recall
- Manage point of sale processes
- Following the company’s policies and procedures
Customer service team member
Woolworths
02.2018 - 09.2018
- Ensuring provision of fresh, quality products, friendly and efficient service
- Ensure high levels of customer satisfaction through excellent sales service
- Greeting customers
- Taking customers’ orders
- Completing customer transactions on cash registers
- Maintaining clean and well-presented facilities
- Maintain outstanding store layout and visual merchandise
Education
Bachelor of Health Science - Rehabiliton Counselling
La Trobe University
Melbourne, Victoria2022
Victorian Certificate of Education - undefined
University Highschool
Melbourne, Victoria2016
Skills
- Excellent communication skills and active listener
- Great attention to detail and problem-solving skills
- Advanced computer skills, frequent use of software such as Excel and Word
- Multitasking and handling responsibilities
- Organisational and time management skills
- Fast learner and can quickly adapt to different situations
- Delegating Assignments and Tasks
Volunteering
- Coached U 16 & 13 for Fitzroy lions soccer club
- Committee member for Fitzroy lions soccer club- Vice president
- Volunteered at Yarra Youth services assisting youth with employment and education opportunities
- Volunteered with AMSSA for the nine towers
- Volunteered for CCN with feeding the homeless
- Soccer coach for younger year levels in school
- Assisted Drum Youth services with community events
- Aided with Harmony Day
Certification
- Working with Children Check
- First Aid and CPR certificate
- FIT2WORK (Police check)
References
Available upon request
Timeline
Housing Services Officer (HSO 2)
DEPARTMENT OF FAMILY, FAIRNESS AND HOUSING
07.2023 - Current
Community Engagement and Admin Officer
DEPARTMENT OF FAMILY, FAIRNESS AND HOUSING
11.2022 - 07.2023
Youth Engagement Officer
Yarra Youth Services
10.2022 - Current
Retail assistant
JD Sports
09.2018 - 02.2019
Customer service team member
Woolworths
02.2018 - 09.2018
Assistant Restaurant Manager
KFC
01.2015 - 11.2022
Victorian Certificate of Education - undefined
University Highschool
Bachelor of Health Science - Rehabiliton Counselling
La Trobe University
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